ラグが発生する/Frequent lags

モバイル端末情報(必須)/Mobile Device Information(Required)*

Pixel7

アプリのバージョン(必須)/App Version(Required)*

v74.1

問題が発生する頻度/Frequency of the issue occurring

毎回/Every time

問題の詳細/Issue Details

ラグが必ず発生するようになった。特にモンスターとの戦闘中の初期の段階で発生する。以前のバージョンから散見されていたが、今バージョンになり頻度が増した。
また、戦闘後からの画面推移もラグが発生する事が多い。

その他の情報/Other Information

解決しない。

20 Likes

@Ryochaaan

ご報告いただきありがとうございます。
ご利用されているPixel7にて頻繁にラグが発生してしまうとの事で、ご不便・ご迷惑をおかけし誠に申し訳ございません。

モンスター狩猟時や、報酬画面遷移時に、ラグや処理落ちが発生してしまう事象につきましては、開発チームに共有し、確認と調査を行っている状況でございます。

そのため、画質を【中】や【低】に変更したり、アセットダウンロードを行っていただき、事象が緩和されるかについてもご確認いただけますと幸いです。

本件について何かご案内可能な情報がございましたら、当Forumにてご案内いたしますのでお待ちいただけますと幸いです。

この度は貴重なお時間の中、ご報告いただきありがとうございました。
引き続き、よろしくお願いいたします。

1 Like

This has nothing to do with the image quality - I play the game in the lowest resolution from the start, I always download the assets after every update, but lag has been massive since V73/v74. The lags usually occur when the monster moves and you make a movement at the same time (attack, dodge).

5 Likes

Yes, this problem is new with a recent game update.
Using Galaxy S21+ on Medium settings, it is not a graphics or CPU hang.
Action just freezes entirely, like it’s waiting for the network.

5 Likes

Pixelシーリスとモンハンnowは結構相性悪いらしいです。
自分がPixel 8 Proを使っていますが、ハイエンド機体なのに、基本リリースからラグが酷いです。今回のアップデートでさらにラグが悪化しています。

以前既に報告したことありますが、一部Android端末でエフェクトが表示できない問題を解決するv72.2のアップデートで、一時期Pixelシーリスでも快適で(最高画質と60fpsでもラグしない)遊べましたが、v73になったら酷いラグに戻りました。

6 Likes

モバイル端末情報(必須)/Mobile Device Information(Required)*

Galaxy S23 ultra

アプリのバージョン(必須)/App Version(Required)*

V75

問題が発生する頻度/Frequency of the issue occurring

毎回/Every time

問題の詳細/Issue Details

Hi i’m having lags while fighting especially when there’s some special effects.

その他の情報/Other Information

I’m on snapdragon 8 gen2 with 12gb ram

3 Likes

I am getting such stutters too, but I’m on the 8GB model of the same phone as OP. I’m using the phone at the lowest screen resolution that can be set on the phone (1544x720), with the game graphics set to High.

I made a post about my experience here: Game stutters more often since v74, even worse in v75

4 Likes

Hi @Sparta4048 Sorry to hear that you are experiencing lag issues while slaying Monsters. If you haven’t already, please follow the steps provided in our Troubleshooting Guide to see if that helps: bit.ly/3uLOgcK

You may also follow the below steps to see how it goes:

  • Uninstall/reinstall the app from Play Store
  • Restart your device
  • Download all game assets before going for a Hunt
  • Toggle to a low graphic setting/try adjusting the graphics from the App Settings

If the issue continues, reach out to us via In-app support along with a screen recording of the issue so that we can take a closer look. Thanks!

モバイル端末情報(必須)/Mobile Device Information(Required)*

Honor X8

アプリのバージョン(必須)/App Version(Required)*

V75

問題が発生する頻度/Frequency of the issue occurring

毎回/Every time

問題の詳細/Issue Details

I used to have some lags from some monsters (notably Banbaro, Radobaan (when too close) and Zinogre (too much particles)). But since the traker update, the lag spread to all monsters and became worst for the three noted before. I think there’s an optimization problem.

その他の情報/Other Information

I tried multiple solutions. I was already at low graphics, switching on/off 60 FPS doesn’t change anything, tried to download all assets (which may have helped for some little monsters, and just a little). Nothing helped.

6 Likes

same here…even the small monster lags a little now…i cant even fight monster more than 5star anymore.

4 Likes

Hi @Ledrert and @Einsyl. I’m sorry about the lag issues you’ve encountered with the app since the V75 update. It’s possible that your devices may not be compatible. Please check if your device meets our requirements by visiting this link: Supported Devices — Monster Hunter Now Help Center

Please consider using the app on another compatible device if it doesn’t meet the requirements.

モバイル端末情報(必須)/Mobile Device Information(Required)*

Iphone XR

アプリのバージョン(必須)/App Version(Required)*

75.1

問題が発生する頻度/Frequency of the issue occurring

毎回/Every time

問題の詳細/Issue Details

When I log in, a terrible lag appears, it makes unable to hunt high stars monsters. This problem started with the last update.

2 Likes

Yes I am. I have 8 Go RAM, I wasn’t lagging like that before. I played since almost launch. I checked, it seems the requirements haven’t changed since.

2 Likes

Same here. Wasn’t lagging at all before. CS says the team is working on a fix, so why isn’t this in the confirmed bugs section?

4 Likes

Hi there, @Rurozan! I’m sorry to learn you’re experiencing issues with the latest update.

Could you please attempt the following steps first and check if the issue you’re describing persists:

  1. Uninstall/reinstall Monster Hunter Now from the Play Store.
  2. Restart the device.
  3. Download all assets before hunting.

If the issue still exists, please open a ticket with our in-app support team from your app and share a screen recording or video of the app freezing or lagging.

We appreciate your efforts and understanding.

It looks like many people have opened tickets with the in-app support team. I have also done that, and they responded with “the team is aware of this problem and working on it!”

So, if the team is aware of this problem and working on it, please open an official post inside the Known Issues section here :joy: where is the official acknowledgement?

2 Likes

Hi there, @Hunter6364! I apologize for the inconvenience caused.

Based on our records, it seems that your device uses a CPU model lower than Snapdragon 855.

It’s important to note that playing the game on your device may cause gameplay issues, for which we cannot provide additional support.

If you continue to experience gameplay issues even at the low Graphics Quality Settings, please consider playing on a different device. You can learn about our device requirements here.

In case the device meets the requirements and you experience any issues, you can contact us through in-app support or here, and we’ll investigate.

Good luck!

Hi there, @Hunter6364! I apologize for the inconvenience caused.

Our records show your device’s CPU model is lower than Snapdragon 855.

While you’ll still be able to play the game, you may experience issues for which we won’t be able to provide additional support.

If you are experiencing gameplay issues, try playing on a different device even at low Graphics Quality Settings. You can learn about our device requirements here.

In case the device meets the requirements and you experience any issues, you can contact us through in-app support or here, and we’ll investigate.

I appreciate your understanding.

Hi there, @Amazarashi7538! I’m sorry to hear you are facing issues with the latest update.

Could you please follow these steps and check if the issue persists?

  1. Uninstall/reinstall Monster Hunter Now from the Play Store.
  2. Restart the device.
  3. Download all assets before hunting.

If you still experience any issues, please open a support ticket within the app and provide a screen recording of the problem.

I appreciate your understanding.

I did what you proposed but i still have freezes. Like what you can see in the video (sec 3). And this fight was better than many others where i had many freezes like this one.

1 Like