Network error everytime a basecamp is opened or basecamp rewards are opened

バグ報告/Bug Reports
, ,
1

携帯端末情報(必須)/Mobile Device Information(Required)*

Android 15

アプリのバージョン(必須)/App Version(Required)*

108

問題が発生する頻度/Frequency of the issue occurring

毎回/Every time

問題の詳細/Issue Details

Error everytime I check a basecamp and rewards

その他の情報/Other Information

Not fixed after restarting app, reinstalling, downloading assets, changing network connection

2

@Hazyd
Thank you for your report and we apologize for any inconvenience caused by this.

We’d suggest you follow the steps provided in our Trouble Shooting Guide and see if that helps:

https://niantic.helpshift.com/hc/en/39-monster-hunter-now/faq/4264-troubleshooting-guide-android/

You may also follow the below steps to see how it goes:

  • Make sure you’re not traveling in high speed (App may not work properly even when high-speed movement was detected shortly before)
  • Restart your device
  • Close apps running in the background

Please let us know the following information if the issue persists.

  • Video of the issue
  • Device you are using
  • Anything else you noticed about the issue

Thank you for your understanding.

3

4

Experiencing the same thing as OP, different city in Nz. Samsung s23 ultra.

5

After discussing with other players, it seems to be affecting NZ/AUS

1 Like
6

@Hazyd
@Wush1611
Does the same error occur even after updating the app to the latest version?

8

This is my current app version. There are no further updates in the play storeScreenshot_20251016_215248_MH Now

9

Screenshot_20251016_220025_MH Now
Screenshot_20251016_220025_MH Now1080×496 60.8 KB

Same as OP, updated and all asset downloaded, restarted game and phone.

Personally, first noticed this double pop of 6-4 error after the countdown finished for start of wave 2.

10

Hi there, I’m in Australia using iPhone. Having the same 6-4 error every time I open up base camp. Having latest update of app already.

11

Hi, also from Australia and also having the same ‘Network error’ issue when accessing the Base and the Rewards page.

13

Hi. Also from Australia with the same problem. 4 other friends all having the same issue.

15

@here
Thank you for your report.

Upon checking with the relevant team, we have confirmed that this is related to the following issue and our team is currently working on a fix.

We apologize for any inconvenience this may cause and appreciate your understanding and patience.

16

Hi, I’m a IPhone user from Australia and I’m having the same issue like above after update the latest patch. I’m commenting here in this page to receive the latest update for the fixes.

IMG_6117
IMG_61171179×2556 168 KB

IMG_6114
IMG_61141179×2556 137 KB

17

This issue still occurs on app version 109

18

Yeap. Still not fixed in v109

19

Can confirm this issue is still occuring in NZ on an Android phone.

20

How Niantic, it’s been more than 2 weeks now since the reported issue. Are there any updates?

Or are people from Australia and New Zealand at a disadvantage from the rest of the world?

22

According to the other post, this has been fixed and rewards have been distributed. However I’m sure I have earned enough base points but I haven’t received any in game rewards. Can Mod please check? Thankyou

23

@2mm4047
Thank you for reaching out and we apologize for any inconvenience caused by this.

Please note that the rewards are currently being distributed in batches, and it may take some time to receive. If you are unable to receive the rewards by the end of November, please contact us via in-app support so that we can investigate further.

We appreciate your understanding and patience.

24

Can you please explain how the rewards are being distributed? I just want to know what to look out for. I thought we need to access the base reward page to receive it? Has the problem been fixed? Now that the 2nd wave is complete, will the base still give network error in a few hours time when the new wave starts? Thanks.