Game crashing before opening multiple times

バグ報告/Bug Reports
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1

携帯端末情報(必須)/Mobile Device Information(Required)*

Redmagic 9 pro latest updates

アプリのバージョン(必須)/App Version(Required)*

latest

問題が発生する頻度/Frequency of the issue occurring

毎回/Every time

問題の詳細/Issue Details

Whenever i try to open the game the app instantly crash, multiple times then it works, when I’m in game it doesn’t crash at all only when i try to start it.
Never happened in 3 years, phone runs the game on max settings no issue.

2

@Arachnea
Thank you for reaching out.

Regarding this matter, we would first like to guide you through some troubleshooting steps that may improve the situation. If the issue persists, could you please try the following?

  • Restart your device
  • Close apps running in the background
  • (If the device is hot) Take a break from playing to cool down the device

Additionally, please note that a degraded battery can negatively impact performance, and replacing it may resolve the issue. Please check your device manufacturer’s official website for further details. For other troubleshooting steps, please also refer to our FAQ for Android devices here.

Thank you for your understanding.

3

None of this fix it, it’s only happening since the latest update.

4

@Arachnea
We’re sorry to hear that you’re still experiencing the issue.

To help us investigate further, could you please provide us with a few more details?

  • Exact timing of the crash: Does it crash on the launch screen, during the main loading screen, or right after entering the map? Please provide us a video showing the issue if possible.
  • OS version of your device

Workarounds to try in the meantime:

  • Disable Game Space temporarily: Turn off the Game Space switch on your device and try launching the game
  • Lower Refresh Rate: Set your display refresh rate to 60Hz before opening the app.

Thank you for your cooperation.