Would you be able to try the steps listed in our troubleshooting guide as a first-aid measure?
(Reboot, Reinstall, Download assets, etc…)
If the issue persists even after completing these steps, please let us know with videoclip of issue and we’ll look into it further.
Thank you for your cooperation.
@sfyle
Thank you for trying the troubleshooting steps.
Our team will begin investigating the issue.
If you’re sharing a video clip that contains private information, please send it through the in-app support feature.