Background and monster black screen

携帯端末情報(必須)/Mobile Device Information(Required)*

Pixel 6 Pro/ Android 14

アプリのバージョン(必須)/App Version(Required)*

79.0

問題が発生する頻度/Frequency of the issue occurring

ごく稀/Very rare

問題の詳細/Issue Details

At first half the screen was flickering. Then when fight started it was background and monster all black.

画像、動画ファイル添付(最大30MB)/Attach screen shots, video files(Max30MB)

Hi @Steveb944 . We’re sorry to hear that you’re experiencing a black screen issue while playing.

We’d suggest you follow the steps provided in our Trouble Shooting Guide and see if that helps:

You may also follow the below steps to see how it goes:

-Uninstall/reinstall the app from Play Store
-Restart your device
-Download all game assets before going for a Hunt
-Toggle to a low graphic setting/try adjusting the graphics from the App Settings

Let us know if you continue to experience trouble!

携帯端末情報(必須)/Mobile Device Information(Required)*

Samsung s10e

アプリのバージョン(必須)/App Version(Required)*

17 July update

問題が発生する頻度/Frequency of the issue occurring

ごく稀/Very rare

問題の詳細/Issue Details

Only started happening today after I updated. Though this wasn’t a problem for the 2 hunts I did yesterday. Today in the weapons and armour screen, background of the character kept flashing black and white rapidly. I worry this could cause an epilepsy concern. Then my character on the bottom of the screen was shown in black (no features).

Then I went to fight a Kulu and the only thing I could see was the sky. It feels like an issue with shaders/textures. I could do the fight since it was low rank but all I could see was the sky, and the kulu and ground where a black silhouette.

画像、動画ファイル添付(最大30MB)/Attach screen shots, video files(Max30MB)