携帯端末情報(必須)/Mobile Device Information(Required)*
redmi note12turbo
アプリのバージョン(必須)/App Version(Required)*
V82.1 Android 14
問題が発生する頻度/Frequency of the issue occurring
毎回/Every time
問題の詳細/Issue Details
It cant display map information but still show monster icon and able click. Also black screen during hunting
その他の情報/Other Information
Already tried@Shing1677’s method
画像、動画ファイル添付(最大30MB)/Attach screen shots, video files(Max30MB)
@Hunter800911657
We’re sorry to hear that you’re experiencing a black screen issue while playing.
We’d suggest you follow the steps provided in our Trouble Shooting Guide and see if that helps:
You may also follow the below steps to see how it goes:
-Uninstall/reinstall the app from Play Store
-Restart your device
-Download all game assets before going for a Hunt
-Toggle to a low graphic setting/try adjusting the graphics from the App Settings
Let us know if you continue to experience trouble!
I’m still having problems
Thank you for your response.
Have you tried turning game turbo off? In the meantime, the information you have provided has been shared with the development team for further investigation. If there is any additional information we can share on this, we’ll do so on this Forum.
Do feel free to post on the Forum if you’ve noticed anything else.
Thank you so much for your patience and understanding.
I tried turning off game turbo but still have the same problem