screen freezes at item box

バグ報告/Bug Reports
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1

改善要望は上のプルダウンメニューから改善カテゴリーをお選びください/Please select Improvements Category from the pull down menu above for submitting suggestions

on

携帯端末情報(必須)/Mobile Device Information(Required)*

Tecno Pova (LH8n)

アプリのバージョン(必須)/App Version(Required)*

v118.0-260401-1147

問題が発生する頻度/Frequency of the issue occurring

毎回/Every time

問題の詳細/Issue Details

I encountered an issue while playing Monster Hunter Now. When I try to open the item box, the screen suddenly freezes and becomes unresponsive.
This issue happens consistently every time I open the item box

I’m not sure if this is caused by a bug in the game or a problem with my device.

My device details:
Model: Tecno Pova (LH8n)
OS: HiOS V14.0.0
Android Version: 14

Please advise on how to fix this issue. Thank you.

2

@Thoevic
Thank you for reporting.
I’d like to ask a bit more about this issue. Does it freeze entirely, or does it become responsive again after a few seconds?

3

Yes, it completely freezes and becomes unresponsive. I can’t interact with anything on the screen, so I have to force close and reopen the application to continue playing.

4

@Thoevic
Thank you for the answer.
Upon checking, it appears that the device you are using is not supported. (Tecno Pova LH8n/ CPU: Dimensity 6080)
So we cannot provide official support, but as a first aid measure, please try clearing the cache and reinstalling the App.
Thank you for your understanding.

5

I have reinstalled the app, and it is running smoothly again now. Thank you for your help.