Reward screen bug

バグ報告/Bug Reports
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1

携帯端末情報(必須)/Mobile Device Information(Required)*

iPhone 14 Pro Max

アプリのバージョン(必須）/App Version(Required)*

80.1

問題が発生する頻度/Frequency of the issue occurring

ごく稀/Very rare

問題の詳細/Issue Details

The complete/reward screen freezes after defeating Kushala Daora.
Movement in the background (in game AR) is activated and seems to prevent any action in the app.
Tried to use a carving knife to double the Daora lvl 6 horn but no response was received.

その他の情報/Other Information

The issue can only be “fixed” closing and opening the app again.
Not sure if original rewards are claimed.
This bug prevents the operation of the app and the option to use a carving knife or gems for a double reward.

画像、動画ファイル添付(最大30MB)/Attach screen shots, video files(Max30MB)

2

@inakildua
I’m sorry to hear that you were unable to double the rewards due to this issue.

For this one, would you mind contacting us via in-app support so that we can assist you further?

■ How to contact on the app

  1. Tap on the hunter icon
  2. Select [Settings]
  3. Select [Contact]
  4. The chat with the user support begins. Please follow the instructions on the screen and explain your issues.
    *Please ensure to select [Inquiry via Forum] or input the details of your inquiry
  5. Select [Other Issues]

Thank you for your cooperation.