モバイル端末情報(必須)/Mobile Device Information(Required)*
Samsung Galaxy A71
アプリのバージョン(必須)/App Version(Required)*
V77.0-240605-1153
問題が発生する頻度/Frequency of the issue occurring
頻繁/Frequent
問題の詳細/Issue Details
I use Gems to purchase items and sometimes I do not get them or don’t get all of them. Does this happen to others? I buy Season 2 Premium Pass and get 90k Zenny, but not 15 weapon parts, nor the 15 armor parts, nor the 7 Wyvern Shards which also it say comes with. This not only time for this to happen so I wan to see if others have this issue. Support no listen to my issue so I reach out here.
Hi, @RedReaper088.
We’re sorry to hear about the purchase issues you’re experiencing. We’d like to further look into this so please contact us via in-app support by following the steps below:
- Tap on the hunter icon
- Select [Settings]
- Select [Contact]
- The chat with the user support begins. Please follow the instructions on the screen and explain your issues.
*Please ensure to select [Inquiry via Forum] or input the details of your inquiry
- Select [Other Issues]
Thank you.
The pass is to unlock the premium rewards. You still need to level up to season rank 100 to get most of the goodies
1 Like
I did contwxt you and my issue wasnt even paid attention to by your representative “Cook” was their name. He said he could see my purchase and that it was delivered and happy hunting. My issue wasnt my purchase of the gems BUT rather my 2K gems i spent of the Premium Pass that i didnt get the 15x armor parts, 15x weapon parts, NOR the 7 Wyvern Gem Shards from. I needed all that which is why i even bothered to buy the premium season 2 pass anyways. I wrote you multiple times in the app in the contact us part and have yet to receive a response after being dismissed by your representative.
It says it comes with 15x armor parts, 15x weapon parts, and 7 gem shards as well as 90k Zenny when you initially buy it. I have the screenshot saying these items are EXTRAS included with the purchase.
It shows you what you CAN obtain after buying the pass.
You still need to level 100 in season pass.
This is not the first time the pass has been introduced, unless you are new
Hi, @RedReaper088.
We’re really sorry for the confusion here.
To clarify, you can claim the Premium Pass rewards designated for each tier & only upon reaching each tier as outlined in the Season Pass. You will be able to claim rewards throughout the validity period until the end of the season.
Moreover, if you’re still having trouble receiving the rewards, please make sure that there is available space in your Item Box.
Hope this clears things up!