Won't allow me to buy gems on your website

携帯端末情報(必須)/Mobile Device Information(Required)*

Samsung Galaxy 23 ultra

アプリのバージョン(必須)/App Version(Required)*

84.0

問題が発生する頻度/Frequency of the issue occurring

頻繁/Frequent

問題の詳細/Issue Details

Hi I’ve bought gems off the https://store.monsterhunternow.com/ website all the time but the last time I tried I recieved 2 different error messages. When I use Google pay I receive this:
“you can’t make this purchase because
you’ve reached the maximum umber
of transactions for this merchant. Try
again later. [OR_BIBED_03]
OR_BIBED_03”
When I try and use a credit/debit card I get this message:
“Payment via Bank card is currently
unavailable
Please wait a bit and try again ar contact
suppørt. gur account hasn’t been charged
Error 2001”

Hi @RastaRebel,

We’re sorry to know that you’re having trouble with purchasing gems from our webstore.

Since this is a purchase issue & we don’t want any of your payment information to be posted publicly, please contact us via in-app support by following the steps below:

How to contact on the app:

  1. Tap on the hunter icon
  2. Select [Settings]
  3. Select [Contact]
  4. The chat with the user support begins. Please follow the instructions on the screen and explain your issues.
    *Please ensure to select [Inquiry via Forum] or input the details of your inquiry
  5. Select [Other Issues]

Thank you.