The entire field turned completely white

Mobile Device Information(Required)*

iPhone 16

App Version(Required)*

Latest

Frequency of the issue occurring

Very rare

Issue Details

After starting the hunt, the field turned completely white, and even though I wasn’t using gyro, the camera didn’t work properly either (couldn’t keep the monster centered).

Other Information

Even without restarting, no issues occurred with other monsters.

Attach screen shots, video files(Max30MB)

@mochimochi666
Thank you for reporting that the field graphics are not displaying properly.
We will investigate this issue based on the information provided.

Once we have any updates to share, we will post them in this forum, so please check back periodically.

In the meantime, as a temporary measure, here are some basic troubleshooting steps. Please try them in order:

・ Download assets from within the app
・ Restart the app / device
・ Clear cache (Android devices only)
・ Reinstall the app

Please also check this FAQ regarding Android devices:

Thank you for your understanding and cooperation.

That’s an issue that happens when you tap a distant Bazelgeuse in Wide View..

As seen in the topic below, it’s been happening for quite a while now:

It happens every now and then, but sometimes the screen orientation gets messed up and causes major issues with controls.

Not sure if it’s a loading issue or what…