Roulette rewards not granted despite meeting conditions

Bug Reports
,
1

Please select the Improvement Category from the dropdown menu above to submit suggestions

Mobile Device Information (Required)*

iPhone 15, latest iOS

App Version (Required)*

Latest

Frequency of the issue occurring

Every time

Issue Details

I had a feeling that something was increasing every time, so I took a screenshot of my inventory before spinning the roulette, then purchased a pack from the store, and checked my inventory again. However, only the bonus items from the pack had increased. The minimum purchase amount should be 2,100 yen, but is the 2,100 yen pack not eligible? (On the day I purchased the 7,000 yen pack, only the bonus items increased, but I don’t have screenshots from before and after that.)

Attach screenshots, video files (Max 30MB)

IMG_9341.png
IMG_9341.png1179×2556 211 KB
IMG_9342.png
IMG_9342.png1179×2556 558 KB
IMG_9343.png
IMG_9343.png1179×2556 359 KB
IMG_9344.png
IMG_9344.png1179×2556 294 KB
IMG_9345.png
IMG_9345.png1179×2556 558 KB

2

Just to be sure, have you pressed “Apply”?

You should be able to see the increased amount at the pre-purchase stage.

IMG_6843
IMG_68431320×1942 148 KB

IMG_6844
IMG_68441205×1582 123 KB

3

It seems I didn’t press “Adapt”.

When I tried to purchase from within the app, it automatically switched to Safari for payment. In the end, I only received the bonus items from the paid pack, so I’ll try buying through Safari starting tomorrow ><