Please select Improvements Category from the pull down menu above for submitting suggestions
on
Mobile Device Information(Required)*
ios26.5
App Version(Required)*
125.0
Frequency of the issue occurring
Every time
Issue Details
Promotional codes obtained from the Bonus Wheel are displayed as invalid or expired when entered in the Web Store. I also attempted to enter the same code when purchasing a Pass, thinking it might be used for item purchases, but I have not received the promotion.
Other Information
I tried restarting the app, but I still have not received the reward.
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Please select Improvements Category from the pull down menu above for submitting suggestions
on
Mobile Device Information(Required)*
iOS26.6
App Version(Required)*
Latest
Frequency of the issue occurring
Every time
Issue Details
I tried to purchase a Field Special Hunt Ticket using a promotional code issued from the Bonus Wheel, but it was not applied, and I was unable to obtain the additional rewards.
Other Information
Even when I press “Apply,” the following error appears, and it becomes ineligible.
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I just found out about this bonus myself and tried to use it, but it didn’t apply on my first purchase.
Fortunately, I had other items to buy, so I tried again. This time, on the second purchase, the code was applied, and I successfully received the bonus items.
It’s a bit scary to buy things when this happens every time. I hope this gets fixed as soon as possible.
@here
We apologize for the inconvenience regarding the inability to apply promotion codes when purchasing from the Webstore.
By spinning the Bonus Wheel, you can obtain a promotion code that grants bonus items on your next Webstore purchase. Please note that a minimum purchase amount of 2,100 yen is required to use the code. Additionally, subscription plans are not eligible. For details on the terms of use for the code, please also refer to the Bonus Wheel screen.
However, if you are unable to use the code despite meeting the usage conditions, please contact us again.
I’m also getting an expiration message. I wonder if the code number is the same.
If this kind of information isn’t displayed in a visible place, isn’t it practically a scam?
I also copied and pasted it, then went to My Page.
I entered the copied text into the Promotion Code field.
I checked to make sure the code was correct.
However, I still couldn’t claim it.
I see. So it was applied the second time because it was over 2,100 yen.
Why don’t they make it clearer in a more obvious place? It’s only natural to be wondering “Why? Why?” in this situation.
Announcements or explanations that are difficult for users to understand are practically akin to fraud. While it might not be legally problematic, I’d really prefer if such practices were avoided.
