Screen taps unresponsive during HAT

携帯端末情報(必須)/Mobile Device Information(Required)*

iPhone 11 Pro, iOS 17

アプリのバージョン(必須)/App Version(Required)*

85.0

問題が発生する頻度/Frequency of the issue occurring

ごく稀/Very rare

問題の詳細/Issue Details

Today I competed in a HAT where all five monsters were Deviljho, from 6* to 9*.

The first four monsters, no problem.

For the fifth, the 9*, the hunt started, and then about 15-20 seconds into the hunt, my phone’s screen stopped responding to input. I have 9-4 Zinogre Dual Blades and 8-5 Deviljho Gunlance, so consider myself to be a reasonable contributor to any hunt in which I participate. However, in this instance, I was no longer able to do so.

For what must have been nearly a minute, but felt like much longer, I watched my teammates furiously hacking away at the 9* Deviljho, but was unable to assist them. I did everything that I could to continue to participate in the hunt, but to no avail.

Seconds before I took the attached screenshot, one of the other players left the hunt, but until then we had been four. Three of them, all undoubtedly cursing me for my lack of participation.

Unfortunately, I did not even get the “reattempt hunt” prompt at the end of the hunt, so that the only way back into the game was to kill it and restart, and as the timer had by then reached zero, I was no longer able to rejoin the HAT, but had to wait until another three hours had passed before I could join the next one.

画像、動画ファイル添付(最大30MB)/Attach screen shots, video files(Max30MB)

@didi89eu
Thank you for your report and we apologize for any inconvenience caused by this.

There might be a chance that your connection got unstable temporary since other hunters were able to play normally. However, could you please provide us with the following information if the issue occurs again?

  • Video of the issue (You can record your screen from Control Center if you are using iPhone. Please check Apple’s official website for detailed instructions)
  • How the issue can be reproduced (Please let us know if it can be reproduced by a specific procedure)

Thank you for your cooperation and understanding.