Buttons unresponsive after failing final hunt in Rajang HAT

携帯端末情報(必須)/Mobile Device Information(Required)*

iPhone 11 Pro, iOS 17

アプリのバージョン(必須)/App Version(Required)*

85.0

問題が発生する頻度/Frequency of the issue occurring

ごく稀/Very rare

問題の詳細/Issue Details

I just competed in the “five Rajang” HAT. First four Rajangs, no problem.

The first attempt at the 9* failed because one hunter left the moment that it started and another left shortly afterwards. I gave it a bit longer, but then also left. About a minute left on the HAT timer.

For the second attempt at the 9*, with different hunters, everyone stayed in the hunt, but other hunters were underpowered. I have 9-4 Legiana Dual Blades and used my special twice, but still we didn’t beat it.

By now, the HAT timer was at zero, so I had to let this hunt run, in order to have another chance at it. The hunt failed again, I tried tapping on “Reattempt Hunt”, but the screen/keyboard was unresponsive.

I could switch to other apps and they were working fine. I could enter text in those other apps and tap buttons. It was only MHNow that wasn’t responding.

I then tried again after submitting this report and it was the same. Neither “Reattempt Hunt” nor “Return to Main Screen” buttons were responding. So eventually I had to just hold-swipe up and close the app, losing my position in the last hunt.

画像、動画ファイル添付(最大30MB)/Attach screen shots, video files(Max30MB)

2 Likes

@didi89eu
Thank you for your report and we apologize for any inconvenience caused by this.

We’d suggest you follow the steps provided in our Trouble Shooting Guide and see if that helps:

You may also follow the below steps to see how it goes:

  • Update to the latest OS version
  • Close apps running in the background
  • Download all assets in the settings screen
  • Wait for your device to cool down

Let us know if you continue to experience trouble!

  • Not going to upgrade to iOS 18 until it is proven to be stable and that all of my apps run on it
  • Didn’t have many apps running in background
  • I always download all assets every time that an app update comes out. It is the first thing that I do
  • My device wasn’t hot

@didi89eu
Thank you for your response.

The information you have provided has been shared with the development team for further investigation. If there is any additional information we can share on this, we’ll do so on this Forum.

In the meantime, would you mind letting us know the following information if the issue occurs again?

  • Video of the issue
  • Does the issue occur only with Rajang’s HAT?

Thank you for your cooperation and understanding.

  • I don’t know how to make videos of my screen. I am running a regular iPhone 11 Pro, with iOS 17. But happy to install screen recording software if someone can recommend something

  • that was the first time that it happened, although a similar thing happened today, documented in a separate report (“Screen taps unresponsive during HAT”)

@didi89eu
Thanks for your response.

You can record your screen from Control Center if you are using iPhone. Please check Apple’s official website for detailed instructions. If the issue occurs again, please send us a video of it as we would like to investigate further.

Thank you for your cooperation and understanding.