No support from support

バグ報告/Bug Reports
,
1

携帯端末情報(必須)/Mobile Device Information(Required)*

Android 14

アプリのバージョン(必須）/App Version(Required)*

V80.1

問題が発生する頻度/Frequency of the issue occurring

毎回/Every time

問題の詳細/Issue Details

I have been sending a support question in game, but there is no reply for 49 hours.

2 Likes
2

Hi, @kengede.

Thank you for your report. We apologize for any inconvenience you are experiencing.

To investigate this matter, please get back to us with the following information.

・More details on the bug you are experiencing:
・Whether you recently performed an iOS update operation:
・Which operation caused the bug to happen (such as when activating an SP skill):
・Whether you were in a solo or group hunt when the incident occurred:

We will be working on this promptly once we hear back from you.
We apologize for the inconvenience and thank you for your cooperation.

3

I have text a question in in-game support chat but didn’t get a reply for 60 hours now. I am not using ios, so no recent update.

1 Like
4

May I know there is any update on this case? Thank you.

6

Hello, @kengede.

We just checked on this and saw that you had concerns with the drop rate of the items in-game. To clarify, the drop rates are random.

We’d like to assure you, though, that your concerns have been forwarded as feedback to the team.

Thank you!

8

Don’t bother. I don’t care anymore. The drop rate just make me realize there are better things to do with my life. Thank you.