エラー：電波がいいところに移動してくださいと出る/Network error “Please move to a location with good reception”

バグ報告/Bug Reports
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1

モバイル端末情報(必須)/Mobile Device Information(Required)*

Galaxy S23 ultra

アプリのバージョン(必須）/App Version(Required)*

V75

問題が発生する頻度/Frequency of the issue occurring

毎回/Every time

問題の詳細/Issue Details

I ve been noticing a new problem. It wasnt happening 2 months ago. I’m having a network error asking me to move when there’s no problem with the network signal. And its not switching from 4g to 5g or from 4g to wifi.

その他の情報/Other Information

The problem is relatively new. (2 weeks maybe)

2

I am getting this issue from time to time, albeit quite rarely (maybe once or twice a week while I’m on a stable Wi-Fi network at home).

This has not happened before prior to v74.

Same device as OP, but I’m in Singapore.

3

Hi there, @Sparta4048!

I understand you’re experiencing a network error message while playing the game. We apologize for the inconvenience.

If this is interfering with your hunts or quests, please refer to our FAQ on this

Could you also tell us when you experienced these errors? Is it during specific hunts? or when you open the game from the background? does it occur when you change your equipment or loadout?

We appreciate your continued support!

4

It happens when i’m fighting monsters.

5

Thank you for that information, @Sparta4048!

Would the error message say “Please move to a location with good reception” on the app screen?

Could you confirm if this error cancels or interrupts your hunt?

6

Usually it just interrupts the hunt although the time is still running out during these interruptions.

7

We would appreciate it if you could share a screen recording of this issue should you experience it again, @Sparta4048. You can share the recording with our in-app support team from your app or here in this thread.

We appreciate your continued support!

8

I just had the time to take screenshots of it. Here i lost an easy fight because of it. There was no real network problem. The area where i was was perfectly covered.

Screenshot_20240502_080642_MH Now
Screenshot_20240502_080642_MH Now1440×3088 252 KB

Screenshot_20240502_080655_MH Now
Screenshot_20240502_080655_MH Now1440×3088 215 KB

Screenshot_20240502_080727_MH Now
Screenshot_20240502_080727_MH Now1440×3088 225 KB

9

Thank you for sharing this with us, @Sparta4048!

Our team is investigating this and will update you if we have more information or questions.

We appreciate your patience.

10

携帯端末情報(必須)/Mobile Device Information(Required)*

Pixel7a android14

アプリのバージョン(必須）/App Version(Required)*

85.0

問題が発生する頻度/Frequency of the issue occurring

毎回/Every time

問題の詳細/Issue Details

10月のアップデート以降ほぼすべての読み込みが遅くなり
家のWi-Fi、外でのモバイル通信関係なく
狩猟中、電波のいい場所に移動してください、となって操作できないことが2回に1回くらい起きます

その他の情報/Other Information

運ゲーになってきたのと笛待ちなのでプレイ頻度は減ってるので
直ることは期待していません

11

笛早く来て欲しいですね！(そこじゃない)

12

私も笛来てほしいです！(便乗)

13

笛の実際まだかなー

電波はもう諦めたよ

14

@Digerati
ネットワーク接続が不安定な際に表示される警告について、ご報告くださりありがとうございます。

ネットワークに関する問題はアプリの不具合およびご契約の回線や、地域の通信状況など様々な原因が関わっている可能性があるため、まずは基本的なトラブルシューティングをご案内いたしますので、こちらを順にお試しいただければと思います。

・アプリ内よりアセットダウンロードの実施
・アプリ / 端末の再起動
・キャッシュクリア（android端末のみ）
・アプリの再インストール

あわせてこちらのAndroid端末およびネットワークエラーに関するFAQもご確認ください。

お手数をおかけしますが、どうぞよろしくお願いいたします。

15

I am having this same issue while connected to WiFi, and there is no service interruption to the network because other devices are still able to stream.