携帯端末情報(必須)/Mobile Device Information(Required)*
Samsung Galaxy 23 ultra
アプリのバージョン(必須）/App Version(Required)*
86.0
問題が発生する頻度/Frequency of the issue occurring
毎回/Every time
問題の詳細/Issue Details
I keep getting this Network error message no matter what I do. Whether I’m on Wi-Fi or just data. It keeps popping up ever since the last update. I’ve never had this issue before. I’ve tried restarting my phone, clearing the cache, and even uninstalling and reinstalling the app and still continue to get this pop up network error message. And now that I uninstalled and reinstalled the app the adventure sync will not turn on I turn it on and it turns right back off.
その他の情報/Other Information
No it did not stop when I uninstalled and reinstalled the app it’s so annoying I can’t even play please help me fix this and now my adventure syn won’t turn on I go to turn it on and it just turns right back off. And I’m not having this issue on my other phone my Samsung Galaxy S9 I just want to play so please anything you can do to help me fix these issues
画像、動画ファイル添付(最大30MB)/Attach screen shots, video files(Max30MB)
@RastaRebel
Sorry to hear that you are experiencing network errors.
If you haven’t already, please follow the steps provided in our article to see if that helps:
Thank you for your understanding and cooperation.
Ya I did all of that like I said I’ve never had this issue before the last update and like I said I’ve uninstalled and reinstalled the app I’ve restarted my phone I have unlimited data and have wifi no matter what I do it still happens and it’s only on this account because I have another account on my other phone and it isn’t happening on that account. So what else should I do or try??
@RastaRebel
Thanks for your response.
You may also follow the below steps to see how it goes:
- Close apps running in the background
- Update Google Play Store / Google Developer Services
- Change the device’s location settings to “Always”
- Try logging into the account which the issue is occurring from another device
If the problem persists, please consider contacting your Internet provider or the developer of the mobile device for further assistance.
Thank you for your understanding.
I tried it on a different device and it does the same thing. And it just doesn’t do it on wifi it does it when the wifi is off and I have full service on my phone when I restart the app it works for a out a minute and then pops up again. I’m getting so frustrated I’m trying to complete the Halloween quests and if this doesn’t fix itself I’m not going to be able to, since we only have so many days.
I also tried logging into my other account on this device and I don’t get the network error message it’s only on my other account. I need help fixing this issue ASAP please.
So what else can I do? I even tried using another phone and the same thing happens but when I login into my backup acct which I rarely use it works fine on both phones so it seems like it’s just this account. I mean I’ve spent so much money on this account I even bought the live event ticket and if this doesn’t fix itself by then I’m not even going to be able to play it. I just don’t know why I keep getting this network error message. Could it mean my account got banned or something? It’s just so frustrating. Like I said I’ve restarted my phone, I’ve gone to multiple different locations, I’ve used Wi-Fi to I’ve turned my Wi-Fi off, I’ve uninstalled and reinstalled the app, I’ve deleted the cache and the data, I’ve updated the Google Play store, and like I said when I use my other account everything works fine so I don’t think it’s the device. Can you do some type of investigation into the account or something?
1 Like
And now when I try and collect my daily gems I get this error message
@RastaRebel
Sorry to hear that you are still experiencing network errors.
If you are only getting the error on a specific account, would you mind contacting us via the in app support as we would like to look into it further?
■ How to contact on the app
- Tap on the hunter icon
- Select [Settings]
- Select [Contact]
- The chat with the user support begins. Please follow the instructions on the screen and explain your issues.
*Please ensure to select [Inquiry via Forum] or input the details of your inquiry
- Select [Other Issues]
Thank you.
There is no contact under settets do yoy mean support? And when i press support and then contact theres no option for me to click [Inquiry via Forum] it sucks cuz i purchased a global event ticket and now im not going to be able to play cuz this error message
@RastaRebel
Sorry for the confusion.
Yes, please contact us via [Contact Support] under [Support] and follow the instructions on the screen. Please choose the one that best describes your issue and wait for the support to get back to you.
Thank you for your understanding.
I’ve done that for about a week multiple times nobody’s gotten back to me and now it’s the global event and this network error pops up every 2 seconds it’s so annoying
