携帯端末情報(必須)/Mobile Device Information(Required)*
Android 13/Samsung Note20 Ultra 5G
アプリのバージョン(必須)/App Version(Required)*
V119.0-260414-1939
問題が発生する頻度/Frequency of the issue occurring
毎回/Every time
問題の詳細/Issue Details
Item box freeze the app, unable to adjust items or come back to main screen. Forced to restart app. Happend after claiming event rewards and got item box full. Reinstal aplication didnt work
その他の情報/Other Information
Neir restarting or reinstall aplication didnt work
画像、動画ファイル添付(最大30MB)/Attach screen shots, video files(Max30MB)
@Blztfgt420
Thank you for your report. We’re sorry to hear that the app freezes when accessing the item box.
If you haven’t already, please follow the steps provided in our Troubleshooting Guide to see if that helps:
You may also follow the below steps to see how it goes:
- Close apps running in the background
- Set the app’s graphics quality to ‘Low’ from settings
- Download all assets from settings
- Update your device’s OS
Let us know if you continue to experience trouble.
Hi @Blztfgt420, do you remember what was the Sorting type you used the last time you were able to access it?
