I purchased gems for the first time but didn't receive them

改善要望は上のプルダウンメニューから改善カテゴリーをお選びください/Please select Improvements Category from the pull down menu above for submitting suggestions

on

携帯端末情報(必須)/Mobile Device Information(Required)*

3.0.306.0WBNMIXM.C07

アプリのバージョン(必須)/App Version(Required)*

128.0

問題が発生する頻度/Frequency of the issue occurring

ごく稀/Very rare

問題の詳細/Issue Details

I purchased the third gem package—my first-ever in-game purchase—and paid 550 Baht, but I haven’t received the gems
I need assistance

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@NiKU8057
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Hey can you get me assistant? Yeah with the same issue am ready to talk today