携帯端末情報(必須)/Mobile Device Information(Required)*
Poco F6 Pro Android
アプリのバージョン(必須)/App Version(Required)*
97.0
問題が発生する頻度/Frequency of the issue occurring
毎回/Every time
問題の詳細/Issue Details
The Game drops to a very low fps amount when playing on the POCO F6 Pro Phone regardless the graphic setting (see video).
only rarely the games runs smooth at high framerate but this wont last long before it dips down again.
from the technical specs of the phone it should be more then capable of running this game at high fps. i can play other games including pokemon go for hours without any fps issue.
OS Android 14
Chipset Qualcomm SM8635 Snapdragon 8s Gen 3 (4 nm)
CPU Octa-core (1x3.0 GHz Cortex-X4 & 4x2.8 GHz Cortex-A720 & 3x2.0 GHz Cortex-A520)
GPU Adreno 735
その他の情報/Other Information
I tryed:
- Reinstalling the App
- Factory Resetting the Phone
- Using GamingBoost mode (no change)
- Deleting Cache,
- Downloading Full Game Data
画像、動画ファイル添付(最大30MB)/Attach screen shots, video files(Max30MB)
@YuseiYamoto
Sorry to hear that you are experiencing frame drops while slaying Monsters. If you haven’t already, please follow the steps provided in our Troubleshooting Guide to see if that helps:
We’ve also observed performance issues under the following special circumstances:
- Running the app and a sleep-tracking app simultaneously
- Playing the app with a device manufacturer’s proprietary Data Saving feature turned on when not connected to Wi-Fi
- Playing the app with a device manufacturer’s proprietary Game Optimization mode turned on (please try turning off game turbo and see if the performance improves)
Moreover, performance may also degrade if the device’s battery is deteriorating. Replacing the battery can improve this issue so please consult your device manufacturer’s official website for more details.
Thank you for your understanding.
This phone is sadly known for having a poor choice of SOC, it runs VERY hot and therefore is overheating and throttling the SOC for basically no load whatsoever.
Using a plastic case and/or extra screen protector makes the issue worse due to being equivalent of thermally insulating the phone.
Have you tried removing any case and/or using a heatsink gaming case for the phone?
i tryed following those linkedsteps but it didnt help.
i also tryed the steps you posted they sadly didnt resolve the issue.
- i dont use any sleep tracking devices or anything like that.
- i tryed disabling all data and battery saving settings
- also disabled game booster mode totaly. made no difference
thats the issue. the phone wasnt hot at all when recording this. its never gets hot when playing this game. only for other games. i even had this issue in winter when i was outside at -8°C. the phone was cold yet the game had this low framerate
画質を中程度に設定し、60FPSを維持するようにしてください。ただし、これにはより高性能なスマートフォンが必要です。
@YuseiYamoto
Thank you for your response.
The information you have provided has been shared with the development team for further investigation. Rest assured that our team is actively working to improve the performance of the app, so if there is any additional information we can share on this, we’ll do so on this Forum.
Do feel free to post on the Forum if you’ve noticed anything else.
Thank you so much for your patience and understanding.