Mobile Device Information(Required)*
google pixel 10 pro fold
App Version(Required)*
Android 17
Frequency of the issue occurring
Very rare
Issue Details
While checking the pass details, the system suddenly froze, and afterwards it showed that I had purchased the Event Pass. I did not intend to purchase the Event Pass. I would appreciate it if you could process a refund.
Other Information
This has created a situation that I cannot resolve on my own.
@Tragedy8665
Thank you for contacting us regarding your accidental purchase of an Event Pass.
We would like to check your account status and assist you, so we apologize for the inconvenience, but please reach out to us again via in-app support.
Immediately after the accidental purchase occurred, I contacted customer support through the app. However, customer support’s reply didn’t come until the next day, and they just kept repeating the Terms of Service, saying it was my problem. They seemed completely uninterested in resolving the issue.