改善要望は上のプルダウンメニューから改善カテゴリーをお選びください/Please select Improvements Category from the pull down menu above for submitting suggestions
on
携帯端末情報(必須)/Mobile Device Information(Required)*
ColorOS 13.0
アプリのバージョン(必須）/App Version(Required)*
V86.0-241016-1652
問題が発生する頻度/Frequency of the issue occurring
毎回/Every time
問題の詳細/Issue Details
Can’t see the text of the dialogue of the characters in the quest and doesn’t show any text whatsoever in the settings menu.
Lighting in models are dull and without contrast
その他の情報/Other Information
Already uninstalled and reinstalled multiple times and the issue continues.
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After investigating the Android smartphone model you reported, we were able to confirm that the CPU of your smartphone is not supported by Monster Hunter Now (Snapdragon 855 or higher).
Therefore, even if you were able to play Monster Hunter Now, it may not function properly.
When a technical issue occurs, we are not able to provide support on the unsupported device, even if you were able to start playing the game on the same device.
To learn more, please visit our Supported Devices article .
@DoctorAL
Thank you for reporting the problem that happened to you.
However, upon checking, it appears that the device you are using is not supported. (Tecno Camon 30 5G / CPU: DIMENSITY 7020)
So we cannot provide official support, but as a first aid measure, please try clearing the cache and reinstalling the App.
Thank you for your understanding.
This is clearly an ongoing issue. It is not phone capability. Every since the new patch, this happened! Ludicrous to say that the processor is not compatible 7020. QA is lacking.
Playing Monster hunter now on a Moto G Power 2024. Already uninstalled and reinstalled MHN without success fixing the problem that no text is shown in the settings or several other menus in the game. I suspect maybe the Mediathek chipset (7020), because on my Pixel 8 and another phone with Qualcomm chip there are no problems like that.
Has anyone the same problems and were able to fix them.
Thanks in advance for your support.
We’ve investigated the Android smartphone model you reported and confirmed that the CPU is not supported by Monster Hunter Now (Snapdragon 855 or higher).
Therefore, even if you were able to play Monster Hunter Now, it may not function properly.
Unfortunately, we are unable to provide support when a technical issue occurs on a unsupported device.
To learn more, please visit our Supported Devices article .
改善要望は上のプルダウンメニューから改善カテゴリーをお選びください/Please select Improvements Category from the pull down menu above for submitting suggestions
on
携帯端末情報(必須)/Mobile Device Information(Required)*
Moto G power 5g
アプリのバージョン(必須）/App Version(Required)*
87.0241025-1247
問題が発生する頻度/Frequency of the issue occurring
毎回/Every time
問題の詳細/Issue Details
Quest dialog, settings, and skill description are all blank for text, showing empty speech bubbles in quests, only the toggles in settings, and the skill lvls (1, 2, 3 etc ) but no skill description when looking at armor
その他の情報/Other Information
The issue began a few weeks ago, and has never resolved, despite restarting the app, and phone many times since.
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改善要望は上のプルダウンメニューから改善カテゴリーをお選びください/Please select Improvements Category from the pull down menu above for submitting suggestions
on
携帯端末情報(必須)/Mobile Device Information(Required)*
Motorola Moto G54
アプリのバージョン(必須）/App Version(Required)*
87.0241025-1247
問題が発生する頻度/Frequency of the issue occurring
毎回/Every time
問題の詳細/Issue Details
Quest dialogues, information, settings and descriptions are missing, showing empty spaces.
その他の情報/Other Information
I tried clearing cache, reinstalling the app, changing font settings, font size and font type, changing from dark mode to light mode and there’s no change. This is obviously a general error, there’s many people complaining here, in Reddit and in Google Play Store’s reviews, not something about CPUs not being supported.
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Also, I want to back my claim against MediaTek Dimensity 7020 not being a compatible CPU, when it’s comparable to a Snapdragon 855 or even better in some respects (ej. using DDR5 instead of DDR4 for faster loading times). The game’s performance is perfectly fine at medium settings, even at high settings with minor slowdowns.
I truly believe, as many people in this forum, this isn’t a problem about the CPU or incompatibility, it is about an error in the game, introduced during the Halloween update that has been affecting people for about two weeks and needs to be solved.
@NianticModKKI please, we would like an update on the matter, will Niantic consider fixing this error? I want to be part of this community, but the game isn’t working properly, and there isn’t a sign this will change in the future.
It is now day 21. The text issue still persists, and it seems that no one at the team is willing to look into the problem fully to try to improve the situation. It really feels as if I’m being told “Well, sucks to suck. Get over it” more or less and there’s literally nothing i could’ve done differently to avoid it.
Is this really a niche issue?
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