Returning from background makes interface not responding

バグ報告/Bug Reports
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1

携帯端末情報(必須)/Mobile Device Information(Required)*

iPhone 12 Pro Max

アプリのバージョン(必須)/App Version(Required)*

V102

問題が発生する頻度/Frequency of the issue occurring

頻繁/Frequent

問題の詳細/Issue Details

Sometime going back from background mode, game interface is not working

その他の情報/Other Information

Open up a monster will make the interface work again.

画像、動画ファイル添付(最大30MB)/Attach screen shots, video files(Max30MB)

4

@sandscorpio
Thank you for your report that the game interface sometimes becomes unresponsive after returning from background mode.

In order to help our team investigate the issue more effectively, please provide us the following information if the issue occurs again.

  • Actions you’ve done before switching apps
  • How long the app was in the background
  • Anything else you noticed about the issue

We appreciate your cooperation and understanding.

5

It happens randomly
It happened after:
Screen record of gameplay
Surfed browser, reading community…
Reply whatsapp

1-30 minutes
It could happen instantly after coming back to the game
From the videos below you can see the distance between avatar and circle. That’s probably how long I am in background mode. Anyway the my avatar dont seems to be following the circle which block the interface to work.

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@sandscorpio
Thank you for sharing information.
We began to investigate.
If you notice anything else, let us know anytime.

10

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6071126312770192446591×1280 140 KB

New bug found
This happened when returning from background and the game rebooted.
same issue, you need to tap monster for the interface to work too.

11


It has worsened, now tapping monster does not refresh the interface anymore, must restart app.

13

Now returning from background mode in v106 will cause UI to disappear then you have to restart game.