Game UI is not responding occasionally after lag fixed yesterday

バグ報告/Bug Reports
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1

携帯端末情報(必須)/Mobile Device Information(Required)*

iPhone 12 Pro Max

アプリのバージョン(必須)/App Version(Required)*

V113

問題が発生する頻度/Frequency of the issue occurring

頻繁/Frequent

問題の詳細/Issue Details

Game UI is not responding sometimes after game fixed yesterday. So far already encountered twice.

その他の情報/Other Information

I am actually rotating the map and spamming all the button on screen from the records below but none is working so the only way is restart game.

画像、動画ファイル添付(最大30MB)/Attach screen shots, video files(Max30MB)


2

@sandscorpio
Thank you for your report and we apologize for any inconvenience caused by this.

If you haven’t already, please follow the steps provided in our Troubleshooting Guide to see if that helps:

You may also follow the below steps to see how it goes:

  • Restart your device
  • Reinstall the app
  • Close apps running in the background
  • Download all assets from settings
  • Update your device’s OS

If the issue persists, please let us know the following information as we would like to investigate further.

  • Specific steps to reproduce the issue (ex. occurs when you return from HATs, occurs when you return to the app from background, etc.)
  • Anything else you noticed about the issue

Thank you for your understanding.

3

Not sure if this is related, but today at around 1603 UTC+8, I had an instance where I was joining an 8★ DL Rajang hunt and the game took a few seconds to switch to my previously-selected loadout set. While it is trying to switch to my previously-used loadout set, the UI is unresponsive. I waited for like 10 seconds and nearly wanted to restart the app when the app came back to life. I proceeded to adjust my equipment and then tapped Ready, and waited for the last person in the lobby to be Ready.

When the last person finally got ready, I was stuck at the Starting Hunt… part for a few seconds, and when the hunt finally started, the timer was left with 66 seconds and the other 3 players were already fighting it.

Haven’t seen this issue again since then and during the Outbreak at my 1300hrs UTC+8.

Seems like the server/network is still somewhat unstable at times.

I’m on Android.

4

I just started the game 3 seconds and pressed banbaro then it freezes for a while, then this happen. It seems the fix not entirely user friendly yet!

5

i just encountered a new one abit similar but is not loadout. I tapped banbaro and it freezes for few seconds then what I recorded happened.

7

@sandscorpio @Stampeder
Thank you for providing us the details

The information you have provided has been shared with the development team for further investigation. If there is any additional information we can share on this, we’ll do so on this thread.

Do feel free to post on the Forum if you’ve noticed anything else.