Map assets doesn't load completely

[nvds86]

モバイル端末情報(必須)/Mobile Device Information(Required)*

Blackview 9900 Pro

アプリのバージョン(必須）/App Version(Required)*

v75.1-240422-1756

問題が発生する頻度/Frequency of the issue occurring

毎回/Every time

問題の詳細/Issue Details

During fights the map assets doesn’t load , white, trees are floating. When not on hunt I see black spots.

その他の情報/Other Information

I already cleaned cache, redownloaded all assets. The monsters are correctly rendered.

画像、動画ファイル添付/Attach screen shots, video files

[NianticModRP]

Hi @nvds86. We apologize for the inconvenience caused by the visual error you experienced with the app. To troubleshoot when the screen goes black, please refer to this link: Trouble shooting for when main screen goes black — Monster Hunter Now Help Center

Furthermore, to ensure optimal app performance, check if your device meets our requirements by visiting this link: Supported Devices — Monster Hunter Now Help Center

[nvds86]

Hi @NianticModR,
Thank you very much for your reply.I added the game to game mode. I cannot change anything. What is strange is that the monster models render fine. I am playing on middle graphic settings.

When I zoom out and zoom in the map textures load correctly but NOT when fighting.

[BLOODIEDONE]

I seem to be haveing the same issue but i cant get mine to render the main map at all. Makes it hard to know if the areas volatile or not

[NianticModDE]

Hello, @nvds86 .

Upon further reviewing the Android smartphone model you reported, we were able to confirm that the CPU of your smartphone is not supported by Monster Hunter Now (Snapdragon 855 or higher).

That said, even if you are able to play Monster Hunter Now, it may not function properly on your device.

Please note that we are not able to provide support for technical issues on the unsupported devices.

Thank you for your understanding.

[NianticModDE]

Hi, @BLOODIEDONE.

We’re sorry to hear about the rendering issues you are experiencing when trying to play the game.

Could you please visit this link to review the device requirements necessary for optimal app performance and to verify if your device is supported? - Supported Devices — Monster Hunter Now Help Center

Additionally, could you provide more details about your device, app version, and the specific issues you’re encountering? You may also share screenshots for our better understanding.

Thank you!