Error when trying to start Hunt-a-Thorn hunt during hourly transition

モバイル端末情報(必須)/Mobile Device Information(Required)*

Samsung A55 / Android 14

アプリのバージョン(必須)/App Version(Required)*

75.1

問題が発生する頻度/Frequency of the issue occurring

頻繁/Frequent

問題の詳細/Issue Details

During a Hunt-a-Thorn hunt, there were 3 players in the match. The first match of the Hunt-a-Thorn was at around 58 mins of the hour. After the first round ended, the time is already passed into the next hour, there should be around 10 minutes left on the counter, and when we try to fight the next match, all the players received error and not able to continue the Hunt-a-Torn. We need to exit the hunt-a-thorn and rejoin to continue.

1 Like

Hi @Lucky8393 Sorry to hear about the trouble you experienced during the Hunt-a-thon. We suggest you follow the steps provided in our Troubleshooting Guide (bit.ly/3uLOgcK) to minimize the occurrence of such issues going forward.

If the issue continues, reach out to us via In-app support along with the Hunt-a-thon details (location and time the incident occurred). We’ll look into it. Thank you!

Hi @Lucky8393. Thank you again for reporting the issue you experienced during the Hunt-a-thon.

We would just like to update you that the team in charge is aware of this issue and this is currently being worked on.
Please hold until the issue is resolved.

If there is any additional information we can share on this, we’ll do so on this Forum so we appreciate it if you could keep an eye on this.

Do feel free to post on the Forum if you’ve noticed anything else.
Thank you so much for your patience and understanding.

Sorry for the late reply, I was on holiday. It is good to know that the development team is able to test, identify and verify the issue, as it will be difficult for players to replicate it. Good work and thank you.