Missing chat function in "Friend List"

バグ報告/Bug Reports
,
1

携帯端末情報(必須)/Mobile Device Information(Required)*

Redmagic 8S Pro+

アプリのバージョン(必須)/App Version(Required)*

V108.0-251007-2051

問題が発生する頻度/Frequency of the issue occurring

毎回/Every time

問題の詳細/Issue Details

Missing “Chat” function in “Friend List”. Not able to send any chat messages. No issue with my other phone (Huawei mate 20X)

画像、動画ファイル添付(最大30MB)/Attach screen shots, video files(Max30MB)

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2

@WhiteChocol9696
Thank you for reaching out and for reporting the issue with the missing chat function in your Friend List.

Could you please check whether the “Niantic Chat” is enabled in the in-game settings? If it’s turned off, please try enabling it and see if the chat option becomes available.

Let us know how it goes!

3

Hi, yes the Niantic chat is “enable” in the settings.

5

@WhiteChocol9696
Thank you for your response.

Would you mind letting us know the following information as we would like to investigate further?

  • Country/region currently set on your device (Please let us know the settings on both of your devices)
    *Some countries/regions are not eligible to use Niantic Chat
  • Screenshot of the in-game settings where we can confirm that “Niantic Chat” is enabled

Thank you for your cooperation.

6

Country/Region: Singapore

The chat function was working previously but the issue now is only on 1 device (Redmagic 8S Pro+)​

7

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8

@WhiteChocol9696
Thank you for your response.

The information you have provided has been shared with the development team for further investigation. If there is any additional information we can share on this, we’ll do so on this Forum.

Do feel free to post on the Forum if you’ve noticed anything else.

10

@WhiteChocol9696
Hi hunter,
For further investigation, cold you answer some questions below?

  • Do you log in to a same account with both device?
  • If you do, the same issue happens in Huawei mate 20X?
  • Were you able to use Niantic chat in the past?
  • If you are, do you switch the chat turn on/off? And it became unusable starting from v108 (latest update)?
11

Good day,

* Do you log in to a same account with both device?

>> No. Each device has different account.

* If you do, the same issue happens in Huawei mate 20X?

>> I tried to switch account with different device. Only issue on Redmagic 8S Pro+

* Were you able to use Niantic chat in the past?

>> Yes.

* If you are, do you switch the chat turn on/off? And it became unusable starting from v108 (latest update)?

>> The settings was default “On”. Never switch on/off.

>> I tried to switch the chat settings “Off”, restart the phone. Chat not available (Correct). I switch the chat settings “On”, chat not available (Error). Restart the phone, now the chat is available. (Fixed)

12

@WhiteChocol9696
Thank you for the update and for letting us know that restarting your device resolved the issue with the missing chat button.

However, we’ve shared your report with our team for further review to prevent similar issues in the future. Please feel free to reach out again if you noticed anything else.