Cannot log in - This device, its operating system, or other software is not compatible with this application

携帯端末情報(必須)/Mobile Device Information(Required)*

ASUS ROG Phone 8 - Android 15

アプリのバージョン(必須)/App Version(Required)*

v98.0-250501-1252

問題が発生する頻度/Frequency of the issue occurring

毎回/Every time

問題の詳細/Issue Details

I’m unable to log in. After I chose to log in with email, a notification appears containing a message like this, “This device, its operating system, or other software is not compatible with this application”. I’m using ASUS ROG PHONE 8. I already tried reinstalling the app but it still has the same error.

その他の情報/Other Information

Only some users experience this.

画像、動画ファイル添付(最大30MB)/Attach screen shots, video files(Max30MB)

3 Likes

@Micmec
Sorry to hear that you are experiencing login issue. If you haven’t already, please follow the steps provided in our FAQ to see if that helps:

Please contact us from the link below if the issue persists.

ASUS ROG9 has the same problem as you and cannot log in

I just tried the steps provided in the FAQ, but it still doesn’t work. I still have the same log in issue.

Wow. I wonder if every ASUS ROG users has the same problem. :thinking:

Asus Rog 8 user here. Same problem… :frowning: Please fix urgently!!

@here
Sorry to hear that the issue is still persisting.

The information you have provided has been shared with the development team for further investigation. If there is any additional information we can share on this, we’ll do so on this Forum so we appreciate it if you could keep an eye on this.

It could have happened because of changes to Google’s “Play Integrity API”.

It might be possible to alleviate the problem with a less strict integrity check.

1 Like

Same issue.
Poco F6 phone. Have been playing normally for last year

oneplus 10 pro 5g (android 15) also not work

I cannot login too! Poco F6 phone…

Just checked, Asus Rog phones do not meet any of the three integrity checks.

So as long as the Play Integrity API will be used, and the phone manufacturers fail to issue an urgent fix (if that is possible), we’re out of the game.
With no prior warning or anything.

I was able to login now after phone restart on Poco F6. Updated all possible app on Google play and removed cache from Google play services.
Tried opening the game multiple times and it works for me now. Absolutely no idea what specifically helped

This seemed to work for me, on RedMagic 10 Pro. Thanks!

Wow. This worked for me. Though I just restarted my ROG Phone 8 without removing cache from Google Play Services. It never occurred to me before that I could try restarting my phone instead. Though I wonder if this is really the solution. Maybe they already fixed it. Who knows. :man_shrugging:

However, I encountered new problem now. I can’t enable the adventure sync. Whenever I try to enable it, it will automatically become disabled again. :confused:

携帯端末情報(必須)/Mobile Device Information(Required)*

Oneplus 10 Pro 5G - Android 15

アプリのバージョン(必須)/App Version(Required)*

98.0

問題が発生する頻度/Frequency of the issue occurring

毎回/Every time

問題の詳細/Issue Details

I cannot login to the game after20250520 till now, i haven’t root the mobile and haven’t used fake GPS app.
just suddenly cannot login anymore

画像、動画ファイル添付(最大30MB)/Attach screen shots, video files(Max30MB)


1 Like

we tried your suggested method, clear all google account, google play servies data and google playstore data. Then download the game and run again. but the result are the same, its failed

how to check it?

how u fix it? just reboot the mobile?

Dear, How you fix it ?I still not work