Cannot login

モバイル端末情報(必須)/Mobile Device Information(Required)*

Huawei nova 4

アプリのバージョン(必須)/App Version(Required)*

76.2

問題が発生する頻度/Frequency of the issue occurring

ごく稀/Very rare

問題の詳細/Issue Details

cannot login,

その他の情報/Other Information

Please help

1 Like

Inquire here.

1 Like

Hi @Ahjack4463. Thank you for your report. Sorry to know that you are unable to log in to your account. We also appreciate you providing us with the device that you are using.

Upon checking, you could be experiencing this problem because of device incompatibility. You can learn more about the devices that are currently supported here.

My account be banned, and I don’t know why. I didn’t any wrong and I following the rules. Please unlock my account.

I can do anything if I can get back my account, please help me, thank you.

Hi @Booorr . Would you mind contacting us via in-app support so that we can investigate the status of your account?

■ How to contact on the app

  1. Tap on the hunter icon
  2. Select [Settings]
  3. Select [Contact]
  4. The chat with the user support begins. Please follow the instructions on the screen and explain your issues.
    *Please ensure to select [Inquiry via Forum] or input the details of your inquiry
  5. Select [Other Issues]

Thank you.

I did it, I contact on the app but no one help me, and they reply me as a same answer every time

I am sure that I played the game according to the game regulations. I once lent my game account to a friend to help me upgrade my equipment. Maybe he did something inappropriate. I am deeply sorry and promise not to do anything inappropriate. Hopefully you guys will give me a chance to play the game again. As long as I can get my account back, I am willing to do anything at my best.

Thank you very much :pray:t2:

私はゲーム規則に従ってゲームをプレイしたと確信しています。かつて、装備のアップグレードを手伝ってもらうために、ゲームアカウントを友人に貸したことがありました。おそらく彼は不適切なことをしたのでしょう。深くお詫び申し上げます。不適切なことはしないと約束します。皆さんが私にもう一度ゲームをプレイする機会を与えてくれることを願っています。アカウントを取り戻せる限り、私は最善を尽くすつもりです。

Thank you very much :pray:t2::pray:t2: