Thank you
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Hi @Maariytzaa3600! Thanks for writing in.
I understand you are experiencing difficulties playing the game on your account. However, I want to inform you that this issue has been resolved very recently.
If you are still experiencing the issue, it’s possible that your device may not be compatible. Please consider playing on another device that meets our requirements. You can learn more about it here .
I appreciate your understanding.
Hi I’ve been able to play up unit level 6, after that I’m stuck on this sceen below. Here is my phone specs also.
Comparison Vs snapdragon 855 (the min set by niantic) shows that your processor is way below and probably not supported
But i don’t understand why i was able to reach level 6 if they say it’s not compatible. Would playstore not have warned me and showed that my phone is not compatible or even in-game show it when it launches?
Hello again, @Maariytzaa3600!
We noticed that your device’s CPU is not compatible with Snapdragon 855.
Although, you can still download the game. You could experience issues during gameplay. We regret to inform you that we won’t be able to provide support. We apologize for any inconvenience this may cause.
Your understanding is appreciated.
Thank you for letting me know.
モバイル端末情報(必須)/Mobile Device Information(Required)*
Samsung Galaxy A14
アプリのバージョン(必須）/App Version(Required)*
75.1
問題が発生する頻度/Frequency of the issue occurring
毎回/Every time
問題の詳細/Issue Details
Screenshots attached. After reaching HR6 and following the tutorial, the UI will not respond on the LAST text page shown below in screenshots.
その他の情報/Other Information
Neither reinstalling or restarting the game fixes the issue.
画像、動画ファイル添付/Attach screen shots, video files
Hi there, @Poe3064!
I see that your device’s CPU has lower specs compared to the Snapdragon 855.
Although you can still download the game, please note that there may be issues during gameplay. Regrettably, we are unable to provide support at this time. We apologize for any inconvenience this may cause.
Your understanding is appreciated.
モバイル端末情報(必須)/Mobile Device Information(Required)*
Samsung galaxy A 14
アプリのバージョン(必須）/App Version(Required)*
Current as of 5/12/24
問題が発生する頻度/Frequency of the issue occurring
毎回/Every time
問題の詳細/Issue Details
Once I got to the forging screen For the tutorial There are no options to select and it will not.Let me back out of the menu I am.
Completely locked in that screen with no option to do anything
Is the situation the same as this?
Hi @vger03. It looks like your device’s CPU has lower specs compared to the Snapdragon 855.
While you can still download the game, please understand that you may face issues during gameplay. We regret to inform you that we’re unable to offer support at this time. We apologize for any inconvenience this may cause.
You can learn about our device requirements here.
Also having this issue, using a Pixel 7. No way to get out of the tutorial.
モバイル端末情報(必須)/Mobile Device Information(Required)*
Samsung a15 android 7+
アプリのバージョン(必須）/App Version(Required)*
Latest
問題が発生する頻度/Frequency of the issue occurring
毎回/Every time
問題の詳細/Issue Details
There is still an issue with doing all the troubleshooting that support has provided and is still recurring even with creating a new account to download assets all the way after rank 2 is unlocked. Once you get to rank 6 it still doesn’t let you forge the jagras edge as it doesn’t seem to exist. Once you reach rank 6 and close the menu after the rank up it forces the tutorial to start forging. Once it loads up the jagras edge is not there despite saying it was unlocked. It seems the asset for the jagras edge is not existent in any way even after committing to the suggested troubleshooting options.
その他の情報/Other Information
Restarting does nothing. On a compatible device restarting, reinstalling, creating new account to download all the assets then getting that account to rank 6 after all that has been done and assets downloaded does nothing, jagras edge1 does not exist even after following all instructions. The jagras edge doesn’t load at all upon unlocking it like it’s blueprint or asset do not exist in the loading of files.
モバイル端末情報(必須)/Mobile Device Information(Required)*
Samsung a15 android 7+
アプリのバージョン(必須）/App Version(Required)*
Latest
問題が発生する頻度/Frequency of the issue occurring
毎回/Every time
問題の詳細/Issue Details
There is still an issue with doing all the troubleshooting that support has provided and is still recurring even with creating a new account to download assets all the way after rank 2 is unlocked. Once you get to rank 6 it still doesn’t let you forge the jagras edge as it doesn’t seem to exist. Once you reach rank 6 and close the menu after the rank up it forces the tutorial to start forging. Once it loads up the jagras edge is not there despite saying it was unlocked. It seems the asset for the jagras edge is not existent in any way even after committing to the suggested troubleshooting options.
その他の情報/Other Information
Restarting does nothing. On a compatible device restarting, reinstalling, creating new account to download all the assets then getting that account to rank 6 after all that has been done and assets downloaded does nothing, jagras edge1 does not exist even after following all instructions. The jagras edge doesn’t load at all upon unlocking it like it’s blueprint or asset do not exist in the loading of files.
Probably your processor is not supported.
Hi, @MikihaelD! Thanks for writing in.
Your device’s CPU has lower specifications compared to the Snapdragon 855.
While you can still download the game, please be aware that there may be issues during gameplay. Unfortunately, we are unable to provide support at this time.
We apologize for any inconvenience this may cause and appreciate your understanding.
Im having the same issue where my game wont let me click anywhere when forcing to craft the jagaras edge
@ThePieSageXI
Thank you for your report and we apologize for any inconvenience caused by this.
Could you please check if your device is supported by Monster Hunter Now?
If you are using a supported device, please let us know the following information as we would like to investigate further.
- Video of the issue
- Device that you are using
Thank you for your understanding.