# \#アプリ内サポート対応in-app-support **URL:** https://community.monsterhunternow.com/tag/in-app-support/78.md [Latest](https://community.monsterhunternow.com/latest.md) · [Categories](https://community.monsterhunternow.com/categories.md) · [Tags](https://community.monsterhunternow.com/tags.md) --- ## [Unable to manage subscription in Web Store](https://community.monsterhunternow.com/t/unable-to-manage-subscription-in-web-store/85492)
**Author:** [@Jun9697](https://community.monsterhunternow.com/u/Jun9697)\ **Replies:** 2\ **Last updated:** [October 29, 2026, 9:26pm UTC](https://community.monsterhunternow.com/t/unable-to-manage-subscription-in-web-store/85492 "2026-10-29T21:26:28Z")
携帯端末情報(必須)/Mobile Device Information(Required)\* iPhone Air iOS 27.0.1 アプリのバージョン(必須)/App Version(Required)\* 130 問題が発生する頻度/Frequency of the issue occurring 毎回/Every time 問題の詳細/Issue Details When I click the Manage Subsc… --- ## [Damage hacker](https://community.monsterhunternow.com/t/damage-hacker/53104)
**Author:** [@sandscorpio](https://community.monsterhunternow.com/u/sandscorpio)\ **Replies:** 6\ **Last updated:** [October 15, 2026, 2:20am UTC](https://community.monsterhunternow.com/t/damage-hacker/53104 "2026-10-15T02:20:11Z")
携帯端末情報(必須)/Mobile Device Information(Required)\* iPhone 12 Pro Max アプリのバージョン(必須）/App Version(Required)\* V87 問題が発生する頻度/Frequency of the issue occurring 毎回/Every time 問題の詳細/Issue Details Found damage hacker(s) from one o… --- ## [Connection error 10star](https://community.monsterhunternow.com/t/connection-error-10star/85367)
**Author:** [@sakaimao](https://community.monsterhunternow.com/u/sakaimao)\ **Replies:** 1\ **Last updated:** [October 13, 2026, 5:05am UTC](https://community.monsterhunternow.com/t/connection-error-10star/85367 "2026-10-13T05:05:36Z")
改善要望は上のプルダウンメニューから改善カテゴリーをお選びください/Please select Improvements Category from the pull down menu above for submitting suggestions on 携帯端末情報(必須)/Mobile Device Information(Required)\* Magic is 10.0 アプリのバージョン(必須)/App Version(… --- ## [Only the Item Box and Exclusive Layered Equipment Won't Drop in Base Defense](https://community.monsterhunternow.com/t/box/85360)
**Author:** [@kitahiro](https://community.monsterhunternow.com/u/kitahiro)\ **Replies:** 3\ **Last updated:** [October 13, 2026, 12:19am UTC](https://community.monsterhunternow.com/t/box/85360 "2026-10-13T00:19:56Z")
Please select Improvements Category from the pull down menu above for submitting suggestions/Please select Improvements Category from the pull down menu above for submitting suggestions on Mobile Device Information(Required)/Mobile Device Information(Required)\* Google Pixel 9 ProXL App Version(Required)/App V… --- ## [Hunt-a-thon didn't start](https://community.monsterhunternow.com/t/topic/85352)
**Author:** [@baba17172](https://community.monsterhunternow.com/u/baba17172)\ **Replies:** 3\ **Last updated:** [October 12, 2026, 2:29pm UTC](https://community.monsterhunternow.com/t/topic/85352 "2026-10-12T14:29:38Z")
Mobile Device Information(Required)\* iPhone15 App Version(Required)\* v129.1-261001-1223 Frequency of the issue occurring Very rare Issue Details The Hunt-a-thon didn't start even after the waiting time had passed, so I gave up and the app… --- ## [HATs taking 2 tickets instead of 1](https://community.monsterhunternow.com/t/hats-taking-2-tickets-instead-of-1/85331)
**Author:** [@Scorpio2538](https://community.monsterhunternow.com/u/Scorpio2538)\ **Replies:** 3\ **Last updated:** [October 10, 2026, 9:57am UTC](https://community.monsterhunternow.com/t/hats-taking-2-tickets-instead-of-1/85331 "2026-10-10T09:57:19Z")
携帯端末情報(必須)/Mobile Device Information(Required)\* Galaxy s24 ultra アプリのバージョン(必須)/App Version(Required)\* V129.1-261001-1233 問題が発生する頻度/Frequency of the issue occurring 頻繁/Frequent 問題の詳細/Issue Details Sometimes, when enter… --- ## [Materials disapeared.](https://community.monsterhunternow.com/t/materials-disapeared/85281)
**Author:** [@HINOA49](https://community.monsterhunternow.com/u/HINOA49)\ **Replies:** 1\ **Last updated:** [October 5, 2026, 12:07am UTC](https://community.monsterhunternow.com/t/materials-disapeared/85281 "2026-10-05T00:07:48Z")
携帯端末情報(必須)/Mobile Device Information(Required)\* Android 16 アプリのバージョン(必須)/App Version(Required)\* Latest 問題が発生する頻度/Frequency of the issue occurring ごく稀/Very rare 問題の詳細/Issue Details I began leveling up Brachydios’ Bow .… --- ## [Account Reset October 1st](https://community.monsterhunternow.com/t/account-reset-october-1st/85241)
**Author:** [@emersaurus](https://community.monsterhunternow.com/u/emersaurus)\ **Replies:** 3\ **Last updated:** [October 4, 2026, 12:02am UTC](https://community.monsterhunternow.com/t/account-reset-october-1st/85241 "2026-10-04T00:02:27Z")
携帯端末情報(必須)/Mobile Device Information(Required)\* Samsung S21+ アプリのバージョン(必須)/App Version(Required)\* 128.0 問題が発生する頻度/Frequency of the issue occurring 毎回/Every time 問題の詳細/Issue Details I last opened the app a few days ago… --- ## [Regarding the Distribution of Guardian Armor Forging Tickets](https://community.monsterhunternow.com/t/topic/85209)
**Author:** [@mintos3283](https://community.monsterhunternow.com/u/mintos3283)\ **Replies:** 3\ **Last updated:** [September 30, 2026, 3:09am UTC](https://community.monsterhunternow.com/t/topic/85209 "2026-09-30T03:09:45Z")
Mobile Device Information (Required)\* xperia1Ⅴ App Version (Required)\* android15 Frequency of the issue occurring Every time Issue Details Guardian armor crafting tickets have not been distributed I've been logging in every day, but still haven't… --- ## [The game lagged and a pop-up prompting to buy the Event Pass appeared.](https://community.monsterhunternow.com/t/topic/85156)
**Author:** [@Tragedy8665](https://community.monsterhunternow.com/u/Tragedy8665)\ **Replies:** 2\ **Last updated:** [September 25, 2026, 8:36am UTC](https://community.monsterhunternow.com/t/topic/85156 "2026-09-25T08:36:01Z")
Mobile Device Information(Required)\* google pixel 10 pro fold App Version(Required)\* Android 17 Frequency of the issue occurring Very rare Issue Details While checking the pass details, the syste… --- ## [Freezes at the start of battle](https://community.monsterhunternow.com/t/topic/85079)
**Author:** [@sadayan](https://community.monsterhunternow.com/u/sadayan)\ **Replies:** 1\ **Last updated:** [September 20, 2026, 4:36am UTC](https://community.monsterhunternow.com/t/topic/85079 "2026-09-20T04:36:06Z")
Please select an improvement category from the pull-down menu above for improvement requests/Please select Improvements Category from the pull down menu above for submitting suggestions on Mobile Device Information (Required)/Mobile Device Information(Required)\* Model/AQUOS R8 pro, OS/Android16 App Version(… --- ## [Hello, good afternoon. Well, on my account I have some leftovers from an account mix-up I had, but I already separated them, but the problem is some leftovers remained and the medal is bugged because of the mix-up](https://community.monsterhunternow.com/t/hola-buenas-tardes-bueno-yo-tengo-la-cuentas-unos-residuos-del-cruce-con-un-cruce-de-cuentas-que-tuve-peor-ya-los-separe-pero-el-problema-es-que-se-quedo-unos-residuos-y-la-medalla-tienen-un-bug-por-culpa-del-cruce/85028)
**Author:** [@Ryder9362](https://community.monsterhunternow.com/u/Ryder9362)\ **Replies:** 9\ **Last updated:** [September 20, 2026, 2:11am UTC](https://community.monsterhunternow.com/t/hola-buenas-tardes-bueno-yo-tengo-la-cuentas-unos-residuos-del-cruce-con-un-cruce-de-cuentas-que-tuve-peor-ya-los-separe-pero-el-problema-es-que-se-quedo-unos-residuos-y-la-medalla-tienen-un-bug-por-culpa-del-cruce/85028 "2026-09-20T02:11:05Z")
Please select the improvement category from the pull-down menu above for improvement requests/Please select Improvements Category from the pull down menu above for submitting suggestions on Mobile Device Information (Required)/Mobile Device Information(Required)\* It's because of crossing App Version (Required)/App … --- ## [No response from in-app support chat](https://community.monsterhunternow.com/t/topic/85066)
**Author:** [@KingDam7765](https://community.monsterhunternow.com/u/KingDam7765)\ **Replies:** 1\ **Last updated:** [September 19, 2026, 4:11am UTC](https://community.monsterhunternow.com/t/topic/85066 "2026-09-19T04:11:06Z")
Mobile Device Information(Required)\* iPhone App Version(Required)\* Latest Issue Details I contacted support right after Season 11 started, and although it said "We will reply within 24 hours," I still haven't received a response. I haven't received the limited-time Hunt-a-thon Ticket from the code at the top of the Web Store, and until when it is valid… --- ## [I cannot delete the account.](https://community.monsterhunternow.com/t/i-cannot-delete-the-account/84983)
**Author:** [@subsgc](https://community.monsterhunternow.com/u/subsgc)\ **Replies:** 3\ **Last updated:** [September 18, 2026, 7:18am UTC](https://community.monsterhunternow.com/t/i-cannot-delete-the-account/84983 "2026-09-18T07:18:37Z")
携帯端末情報(必須)/Mobile Device Information(Required)\* SM-S948N/android 16 アプリのバージョン(必須)/App Version(Required)\* 128.0 問題が発生する頻度/Frequency of the issue occurring 毎回/Every time 問題の詳細/Issue Details The other account Scoply exp… --- ## [mhn3rdanniv redemption code doesn't give Limited Ultra Hunting Ticket as promised](https://community.monsterhunternow.com/t/mhn3rdanniv-redemption-code-doesnt-give-limited-ultra-hunting-ticket-as-promised/84992)
**Author:** [@Stampeder](https://community.monsterhunternow.com/u/Stampeder)\ **Replies:** 4\ **Last updated:** [September 18, 2026, 1:19am UTC](https://community.monsterhunternow.com/t/mhn3rdanniv-redemption-code-doesnt-give-limited-ultra-hunting-ticket-as-promised/84992 "2026-09-18T01:19:00Z")
携帯端末情報(必須)/Mobile Device Information(Required)\* Web store アプリのバージョン(必須)/App Version(Required)\* Web store 問題が発生する頻度/Frequency of the issue occurring 毎回/Every time 問題の詳細/Issue Details See screenshots 画像、動画ファイル添付(最大30MB… --- ## [I purchased gems for the first time but didn't receive them](https://community.monsterhunternow.com/t/i-purchased-gems-for-the-first-time-but-didnt-receive-them/84961)
**Author:** [@NiKU8057](https://community.monsterhunternow.com/u/NiKU8057)\ **Replies:** 2\ **Last updated:** [September 16, 2026, 8:29am UTC](https://community.monsterhunternow.com/t/i-purchased-gems-for-the-first-time-but-didnt-receive-them/84961 "2026-09-16T08:29:40Z")
改善要望は上のプルダウンメニューから改善カテゴリーをお選びください/Please select Improvements Category from the pull down menu above for submitting suggestions on 携帯端末情報(必須)/Mobile Device Information(Required)\* 3.0.306.0WBNMIXM.C07 アプリのバージョン(必須)/App V… --- ## [Espadas Dobles "Hachas Óseas" no aparecen en MHNOW](https://community.monsterhunternow.com/t/espadas-dobles-hachas-oseas-no-aparecen-en-mhnow/84328)
**Author:** [@Userfan77777](https://community.monsterhunternow.com/u/Userfan77777)\ **Replies:** 15\ **Last updated:** [September 11, 2026, 3:17am UTC](https://community.monsterhunternow.com/t/espadas-dobles-hachas-oseas-no-aparecen-en-mhnow/84328 "2026-09-11T03:17:10Z")
携帯端末情報(必須)/Mobile Device Information(Required)\* Model: Xiaomi Redmi Note 14 Pro Plus 5G OS:Xiaomi HyperOS 3.0.5.0 アプリのバージョン(必須)/App Version(Required)\* App Version: 123.2 問題が発生する頻度/Frequency of the issue occurring 毎回/Ev… --- ## [ゼニーの1の桁がおかしくなった？](https://community.monsterhunternow.com/t/topic/84920)
**Author:** [@Esty8008](https://community.monsterhunternow.com/u/Esty8008)\ **Replies:** 3\ **Last updated:** [September 10, 2026, 11:58am UTC](https://community.monsterhunternow.com/t/topic/84920 "2026-09-10T11:58:33Z")
携帯端末情報(必須)/Mobile Device Information(Required)\* Pixel 10a Android17 アプリのバージョン(必須)/App Version(Required)\* v127.0-260818-1730 問題が発生する頻度/Frequency of the issue occurring 毎回/Every time 問題の詳細/Issue Details ゼニーの1の桁が3ゼニーになった… --- ## [Email subject has "Extreme Hunter Pass" but I am subscribed to "Prime Hunter Pass"](https://community.monsterhunternow.com/t/email-subject-has-extreme-hunter-pass-but-i-am-subscribed-to-prime-hunter-pass/84891)
**Author:** [@SerAmanda](https://community.monsterhunternow.com/u/SerAmanda)\ **Replies:** 1\ **Last updated:** [September 9, 2026, 12:36am UTC](https://community.monsterhunternow.com/t/email-subject-has-extreme-hunter-pass-but-i-am-subscribed-to-prime-hunter-pass/84891 "2026-09-09T00:36:35Z")
携帯端末情報(必須)/Mobile Device Information(Required)\* Pixel 9 アプリのバージョン(必須)/App Version(Required)\* V127.0-260818-1730 問題が発生する頻度/Frequency of the issue occurring 毎回/Every time 問題の詳細/Issue Details The September email for “you… --- ## [アカウントのリンクについて](https://community.monsterhunternow.com/t/topic/84843)
**Author:** [@aqushio0923](https://community.monsterhunternow.com/u/aqushio0923)\ **Replies:** 1\ **Last updated:** [September 4, 2026, 7:58am UTC](https://community.monsterhunternow.com/t/topic/84843 "2026-09-04T07:58:14Z")
改善要望は上のプルダウンメニューから改善カテゴリーをお選びください/Please select Improvements Category from the pull down menu above for submitting suggestions on 携帯端末情報(必須)/Mobile Device Information(Required)\* iPhone17 iOS26.6.1 アプリのバージョン(必須)/App Ver… --- ## [ネットワークエラー発生/Network error](https://community.monsterhunternow.com/t/network-error/84796)
**Author:** [@Tsunayoshi1873](https://community.monsterhunternow.com/u/Tsunayoshi1873)\ **Replies:** 12\ **Last updated:** [September 4, 2026, 2:11am UTC](https://community.monsterhunternow.com/t/network-error/84796 "2026-09-04T02:11:20Z")
改善要望は上のプルダウンメニューから改善カテゴリーをお選びください/Please select Improvements Category from the pull down menu above for submitting suggestions on 携帯端末情報(必須)/Mobile Device Information(Required)\* iPhone アプリのバージョン(必須)/App Version(Require… --- ## [剥取りナイフの使用について](https://community.monsterhunternow.com/t/topic/84791)
**Author:** [@chin202](https://community.monsterhunternow.com/u/chin202)\ **Replies:** 1\ **Last updated:** [September 1, 2026, 12:37am UTC](https://community.monsterhunternow.com/t/topic/84791 "2026-09-01T00:37:41Z")
携帯端末情報(必須)/Mobile Device Information(Required)\* iPhone14pro.iOS26.6 アプリのバージョン(必須)/App Version(Required)\* 127.0 問題が発生する頻度/Frequency of the issue occurring 毎回/Every time 問題の詳細/Issue Details 2027/9/1 9時ごろにイヴェルカーナを討伐。 リザ… --- ## [During this event, if you attempt a second Hunt-a-thon in the same location during the late-night window (after 12 AM) and less than 3 hours have passed since your first Hunt-a-thon, the second one will still require a ticket even if 3 hours have elapsed, causing you to consume a ticket](https://community.monsterhunternow.com/t/0-2-1-3-2-3/84723)
**Author:** [@tora148116](https://community.monsterhunternow.com/u/tora148116)\ **Replies:** 3\ **Last updated:** [August 26, 2026, 3:49am UTC](https://community.monsterhunternow.com/t/0-2-1-3-2-3/84723 "2026-08-26T03:49:36Z")
For improvement requests, please select an improvement category from the dropdown menu above / Please select an Improvements Category from the dropdown menu above to submit suggestions on Mobile Device Information (Required)\* Galaxy S24 / docomo / Android 15 (docomo tablet… --- ## [The compensation for the double reward bug is too poor](https://community.monsterhunternow.com/t/topic/84601)
**Author:** [@kyunvicwk](https://community.monsterhunternow.com/u/kyunvicwk)\ **Replies:** 1\ **Last updated:** [August 14, 2026, 3:54am UTC](https://community.monsterhunternow.com/t/topic/84601 "2026-08-14T03:54:30Z")
Mobile Device Information (Required)\* Android REDMAGIC10S App Version (Required)\* Latest Frequency of the issue occurring Very rare Issue Details I selected the double reward option using gems, but it froze. After restarting, Ite… --- ## [Painted Uroktor disappeared from the Friend Link queue and couldn't be hunted](https://community.monsterhunternow.com/t/topic/84546)
**Author:** [@COCO5905](https://community.monsterhunternow.com/u/COCO5905)\ **Replies:** 1\ **Last updated:** [August 9, 2026, 12:08am UTC](https://community.monsterhunternow.com/t/topic/84546 "2026-08-09T00:08:24Z")
Mobile Device Information (Required)\* SHARP AQUOS R9 SH-51E App Version (Required)\* V125.0-260721-1751 Frequency of the issue occurring Very rare Issue Details Palamute Paint Urukusu Star… --- ## [I accidentally deleted my account. Help recover please.](https://community.monsterhunternow.com/t/i-accidentally-deleted-my-account-help-recover-please/84495)
**Author:** [@uwhshshe](https://community.monsterhunternow.com/u/uwhshshe)\ **Replies:** 1\ **Last updated:** [August 3, 2026, 1:31am UTC](https://community.monsterhunternow.com/t/i-accidentally-deleted-my-account-help-recover-please/84495 "2026-08-03T01:31:28Z")
携帯端末情報(必須)/Mobile Device Information(Required)\* iOS アプリのバージョン(必須)/App Version(Required)\* Latest 問題が発生する頻度/Frequency of the issue occurring ごく稀/Very rare 問題の詳細/Issue Details I accidentally deleted my account when I del… --- ## [Não aparece monstros de 8 strelas](https://community.monsterhunternow.com/t/nao-aparece-monstros-de-8-strelas/84391)
**Author:** [@Mocoflay](https://community.monsterhunternow.com/u/Mocoflay)\ **Replies:** 1\ **Last updated:** [July 25, 2026, 1:35am UTC](https://community.monsterhunternow.com/t/nao-aparece-monstros-de-8-strelas/84391 "2026-07-25T01:35:03Z")
携帯端末情報(必須)/Mobile Device Information(Required)\* Não aparece 8 estrelas já fiz as missões de história 4 vezes アプリのバージョン(必須)/App Version(Required)\* Mh now --- ## [漂流純石(精霊の加護)の不具合](https://community.monsterhunternow.com/t/topic/84338)
**Author:** [@SAI2586](https://community.monsterhunternow.com/u/SAI2586)\ **Replies:** 1\ **Last updated:** [July 21, 2026, 3:56am UTC](https://community.monsterhunternow.com/t/topic/84338 "2026-07-21T03:56:54Z")
携帯端末情報(必須)/Mobile Device Information(Required)\* iPhone16 アプリのバージョン(必須)/App Version(Required)\* 124 問題が発生する頻度/Frequency of the issue occurring 毎回/Every time 問題の詳細/Issue Details 漂流純石(精霊の加護)を使用して、瞬間錬成剤を使用したところ、耳栓のスキルがついた … --- ## [大連続にて名前表示だけ体力バー無し動かないキャラ](https://community.monsterhunternow.com/t/topic/84322)
**Author:** [@VAL6296](https://community.monsterhunternow.com/u/VAL6296)\ **Replies:** 2\ **Last updated:** [July 20, 2026, 12:05am UTC](https://community.monsterhunternow.com/t/topic/84322 "2026-07-20T00:05:16Z")
携帯端末情報(必須)/Mobile Device Information(Required)\* iPhone14 アプリのバージョン(必須)/App Version(Required)\* 12.40 問題が発生する頻度/Frequency of the issue occurring ごく稀/Very rare 問題の詳細/Issue Details 名前だけ体力バー無し動かないキャラがいました。奇妙でチーターかと思い抜けましたが… --- ## [定期的にゼニーが0円になっている。](https://community.monsterhunternow.com/t/topic/83374)
**Author:** [@ebikkooo](https://community.monsterhunternow.com/u/ebikkooo)\ **Replies:** 10\ **Last updated:** [July 6, 2026, 12:43am UTC](https://community.monsterhunternow.com/t/topic/83374 "2026-07-06T00:43:26Z")
改善要望は上のプルダウンメニューから改善カテゴリーをお選びください/Please select Improvements Category from the pull down menu above for submitting suggestions on 携帯端末情報(必須)/Mobile Device Information(Required)\* iOS 26.4.2 (23E261) アプリのバージョン(必須)/App Ve… [Next page](https://community.monsterhunternow.com/tag/in-app-support/78.md?match_all_tags=true&page=1&tags%5B%5D=%E3%82%A2%E3%83%97%E3%83%AA%E5%86%85%E3%82%B5%E3%83%9D%E3%83%BC%E3%83%88%E5%AF%BE%E5%BF%9Cin-app-support)