# ログイン出来なくなりました/Unable to login

**URL:** <https://community.monsterhunternow.com/t/unable-to-login/26058>\
**Category:** バグ報告/Bug Reports\
**Tags:** アプリ内サポート対応in-app-support, ログインエラーlogin-issue\
**Created:** [July 21, 2024, 10:35am UTC](https://community.monsterhunternow.com/t/unable-to-login/26058 "2024-07-21T10:35:30Z")\
**Posts on this page:** 8\
**Page:** 1

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**Author:** ![somsom9321](https://sea1.discourse-cdn.com/monsterhunternow/user_avatar/community.monsterhunternow.com/somsom9321/32/2113_2.png) [@somsom9321](https://community.monsterhunternow.com/u/somsom9321)\
**Post date:** [July 21, 2024, 10:35am UTC](https://community.monsterhunternow.com/t/unable-to-login/26058/1 "2024-07-21T10:35:30Z")

</div>

### 携帯端末情報(必須)/Mobile Device Information(Required)\*

OPPO Find X3 Pro

### アプリのバージョン(必須）/App Version(Required)\*

v79

### 問題が発生する頻度/Frequency of the issue occurring

毎回/Every time

### 問題の詳細/Issue Details

アプリ再起動してもログイン不可

### その他の情報/Other Information

アプリ再起動してもログイン不可  
端末再起動でもログイン不可

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<div class="post-metadata">

**Author:** ![Kalyke](https://avatars.discourse-cdn.com/v4/letter/k/8dc957/32.png) [@Kalyke](https://community.monsterhunternow.com/u/Kalyke)\
**Post date:** [July 21, 2024, 10:46am UTC](https://community.monsterhunternow.com/t/unable-to-login/26058/2 "2024-07-21T10:46:57Z")

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こちらに問い合わせてみて下さい。

> **[お問い合わせ — Monster Hunter Nowヘルプセンター](https://niantic.helpshift.com/hc/ja/39-monster-hunter-now/contact-us/)**
>
> Monster Hunter Nowのヘルプをお探しですか？ カスタマーサービスリクエストを作成して、サポートを依頼することができます。

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<div class="post-metadata">

**Author:** ![ScopelyExpModKKI](https://sea1.discourse-cdn.com/monsterhunternow/user_avatar/community.monsterhunternow.com/scopelyexpmodkki/32/26378_2.png) [@ScopelyExpModKKI](https://community.monsterhunternow.com/u/ScopelyExpModKKI)\
**Post date:** [July 22, 2024, 12:54am UTC](https://community.monsterhunternow.com/t/unable-to-login/26058/3 "2024-07-22T00:54:34Z")

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@somsom9321  
アプリにログインできなくなってしまったとのことで、ご相談いただきありがとうございます。

本件について調査いたしますので、現在も問題が継続している場合は以下よりお問い合わせいただけますと幸いです

> **[お問い合わせ — Monster Hunter Nowヘルプセンター](https://niantic.helpshift.com/hc/ja/39-monster-hunter-now/contact-us/)**
>
> Monster Hunter Nowのヘルプをお探しですか？ カスタマーサービスリクエストを作成して、サポートを依頼することができます。

よろしくお願いいたします。

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<div class="post-metadata">

**Author:** ![Astromike5871](https://sea1.discourse-cdn.com/monsterhunternow/user_avatar/community.monsterhunternow.com/astromike5871/32/10_2.png) [@Astromike5871](https://community.monsterhunternow.com/u/Astromike5871)\
**Post date:** [July 22, 2024, 11:17am UTC](https://community.monsterhunternow.com/t/unable-to-login/26058/4 "2024-07-22T11:17:12Z")

</div>

### 携帯端末情報(必須)/Mobile Device Information(Required)\*

iOS 17.5.1

### アプリのバージョン(必須）/App Version(Required)\*

79.0

### 問題が発生する頻度/Frequency of the issue occurring

毎回/Every time

### 問題の詳細/Issue Details

Cannot login

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<div class="post-metadata">

**Author:** ![Kalyke](https://avatars.discourse-cdn.com/v4/letter/k/8dc957/32.png) [@Kalyke](https://community.monsterhunternow.com/u/Kalyke)\
**Post date:** [July 22, 2024, 11:28am UTC](https://community.monsterhunternow.com/t/unable-to-login/26058/5 "2024-07-22T11:28:35Z")

</div>

Inquire here.

> **[Contact Us — Monster Hunter Now Help Center](https://niantic.helpshift.com/hc/en/39-monster-hunter-now/contact-us/)**
>
> Are you looking for help with Monster Hunter Now? You can ask for help by creating a customer service request.

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<div class="post-metadata">

**Author:** ![Astromike5871](https://sea1.discourse-cdn.com/monsterhunternow/user_avatar/community.monsterhunternow.com/astromike5871/32/10_2.png) [@Astromike5871](https://community.monsterhunternow.com/u/Astromike5871)\
**Post date:** [July 24, 2024, 4:44am UTC](https://community.monsterhunternow.com/t/unable-to-login/26058/6 "2024-07-24T04:44:40Z")

</div>

How to ask for help?

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<div class="post-metadata">

**Author:** ![Kalyke](https://avatars.discourse-cdn.com/v4/letter/k/8dc957/32.png) [@Kalyke](https://community.monsterhunternow.com/u/Kalyke)\
**Post date:** [July 24, 2024, 4:47am UTC](https://community.monsterhunternow.com/t/unable-to-login/26058/7 "2024-07-24T04:47:41Z")

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Fill in the required fields on the support page (Help Center) above and submit.

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<div class="post-metadata">

**Author:** ![Astromike5871](https://sea1.discourse-cdn.com/monsterhunternow/user_avatar/community.monsterhunternow.com/astromike5871/32/10_2.png) [@Astromike5871](https://community.monsterhunternow.com/u/Astromike5871)\
**Post date:** [July 24, 2024, 4:42am UTC](https://community.monsterhunternow.com/t/unable-to-login/26058/8 "2024-07-24T04:42:12Z")

</div>

### 携帯端末情報(必須)/Mobile Device Information(Required)\*

iOS 17

### アプリのバージョン(必須）/App Version(Required)\*

79

### 問題が発生する頻度/Frequency of the issue occurring

毎回/Every time

### 問題の詳細/Issue Details

Login problem, stuck in login page.

### 画像、動画ファイル添付(最大30MB)/Attach screen shots, video files(Max30MB)

 ![IMG_0932.png](https://us1.discourse-cdn.com/monsterhunternow/original/2X/6/67f68d4b5433d79c7de0cd509ed96c3a1e7063ed.jpeg)