改善要望は上のプルダウンメニューから改善カテゴリーをお選びください/Please select Improvements Category from the pull down menu above for submitting suggestions
on
携帯端末情報(必須)/Mobile Device Information(Required)*
Samsung S25 andriod
アプリのバージョン(必須)/App Version(Required)*
123
問題が発生する頻度/Frequency of the issue occurring
頻繁/Frequent
問題の詳細/Issue Details
Today i unable to click on the large monster to fight on my own. I had tried to redownload,clear cache and reopen the app. It is still the same. But i still able to join other people hunt and fight small monster.
@Exiadino
Thank you for reaching out and we are sorry for the issue you are experiencing.
Regarding this matter, we would first like to guide you through some troubleshooting steps that may improve the situation. If the issue persists, could you please try the following?
- Restart your device
- Close apps running in the background
- Set the app’s graphics quality to ‘Low’ from settings
- Download all assets from settings
- Update your device’s OS
For other troubleshooting steps, please also refer to our FAQ for Android devices here.
Please let us know the following information for further investigation if the issue persists.
- Video of the issue
- Steps to Reproduce: Are there any specific steps or conditions you noticed that might trigger this? (e.g., specific monsters or Elder Dragons, etc.)
- Anything else you noticed about the issue
Thank you for your understanding.
Hi,
Thank you for your suggestion. I just logged in and try to fight it. It is working fine now. I didnt try any suggestion which you provided for me. I not sure what is the issue.
Hi,
I face same issue again after a while. I will try your suggestion later.
I meet the same trouble. I tried to login again, it didn’t work…
@Exiadino
@xnusamurai
We apologize for the inconvenience.
We’d like to investigate the situation in more detail, so could you please share a screenshot or video clip of the issue as it occurred?
改善要望は上のプルダウンメニューから改善カテゴリーをお選びください/Please select Improvements Category from the pull down menu above for submitting suggestions
on
携帯端末情報(必須)/Mobile Device Information(Required)*
Samsung Galaxy A55 5g
アプリのバージョン(必須)/App Version(Required)*
123.3
問題が発生する頻度/Frequency of the issue occurring
毎回/Every time
問題の詳細/Issue Details
When I tap monsters on the field map, the game crashes immediately. Because of this, I am unable to hunt monsters that appear on the field. However, I can still hunt monsters that have been marked with Paintballs.
その他の情報/Other Information
I have restarted the game multiple times, but the issue still persists.
画像、動画ファイル添付(最大30MB)/Attach screen shots, video files(Max30MB)
@xnusamurai
Thank you for sharing video clip.
@xnusamurai
@RHao7561
Since this issue may be occurring on Samsung devices, could you tell me what troubleshooting steps you’ve tried so far?
For example, restarting the device or reinstalling the app.
ご連絡ありがとうございました。reinstalling the app and restarting the device, どちでも試しましたが,でも効くがないんです。
My issue is exactly the same as the one shown in the video above.
I have tried restarting the game multiple times and also reinstalled the game, but the issue still cannot be resolved.
改善要望は上のプルダウンメニューから改善カテゴリーをお選びください/Please select Improvements Category from the pull down menu above for submitting suggestions
on
携帯端末情報(必須)/Mobile Device Information(Required)*
Galaxy S24
アプリのバージョン(必須)/App Version(Required)*
v123.3
問題が発生する頻度/Frequency of the issue occurring
毎回/Every time
その他の情報/Other Information
So I’m from South Africa and I’m having problem when i try to hunt monsters in my area 8star to 9star and when i go and try and click the monster it kicks me completely out of the app
画像、動画ファイル添付(最大30MB)/Attach screen shots, video files(Max30MB)
Hola, soy de Perú y me pasa lo mismo, mi celular también es el s24 plus y cuando seleccionó un monstruo, el juego me expulsa.
@here
We are sorry for the inconvenience caused.
Please be assured that our dedicated team is actively investigating this issue. To help us speed up the process and pinpoint the cause, could you please provide us with the following details?
- Device you are using
- OS version
- Country/Region you are playing from
- Anything else you noticed about the issue
Thank you for your cooperation and patience while we work on a fix!
Hola, soy de Perú, mi celular es Samsung galaxy s24 plus, mi sistema operativo es Android 14 one ui 6.1
Thank you for replying.
GalaxyA55, Android 14,one UI 6.1.
And I played in Japan.
@here
Thank you for sharing us the details.
The information you have provided has been shared with the development team for further investigation. If there is any additional information we can share on this, we’ll do so on this thread.
Do feel free to post on the Forum if you’ve noticed anything else.
Seleccione una categoría de mejora en el menú desplegable superior para enviar sus sugerencias.
en
Información del dispositivo móvil (obligatoria)*
Samsung A55 Android
Versión de la aplicación (obligatoria)*
123
Frecuencia con la que ocurre el problema
Frecuente
Detalles del problema
Tengo el mismo problema descrito anteriormente por otros usuarios, al momento de seleccionar un monstruo grande que aparezca en el mapa el juego se cierra automáticamente, no pasa lo mismo con los monstruos pequeños ni las invitaciones y los monstruos que se hayan marcado automáticamente, solamente con los que aparecen en el mapa.
