Painted Uroktor disappeared from the Friend Link queue and couldn't be hunted

Bug Reports
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1

Mobile Device Information (Required)*

SHARP AQUOS R9 SH-51E

App Version (Required)*

V125.0-260721-1751

Frequency of the issue occurring

Very rare

Issue Details

I recruited friends via Friend Link for the Paintings of the Urukusu Constellation (Rank 8) and had 4 people ready, waiting for one more participant. At that moment, a communication error occurred and I was kicked back to the home screen. Afterward, when I tried to tap on the Paintings of the Urukusu Constellation (Rank 8) in the Painting List to hunt again, it displayed “Could not join the hunt” and I was unable to hunt. I restarted the app and tapped on the Paintings of the Urukusu Constellation (Rank 8) in the Painting List again, but it displayed “Could not join the hunt. The monster has already been hunted,” and it disappeared from the Painting List.

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2

@COCO5905
We apologize for the inconvenience caused by the inability to hunt marked monsters due to a communication error.

Regarding this matter, we will check whether it is possible to return the Paintballs. We would appreciate it if you could contact us via in-app support.
*Please note that item returns may not be possible depending on the situation.

  1. From the menu in the app, select “Support” → “Contact Us”
  2. From “New Message,” select “Season, Hunting, Production/Enhancement of Equipment, Upgrades”
  3. From “Other Questions Regarding Gameplay,” please provide details of your issue.

We appreciate your cooperation.
Thank you for your understanding and support in this matter.