# Reward after battle is lost

**URL:** <https://community.monsterhunternow.com/t/reward-after-battle-is-lost/13599>\
**Category:** バグ報告/Bug Reports\
**Tags:** bug-report, アプリ内サポート対応in-app-support, 報酬rewards\
**Created:** [June 7, 2024, 10:28pm UTC](https://community.monsterhunternow.com/t/reward-after-battle-is-lost/13599 "2024-06-07T22:28:03Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Djbonbon](https://sea1.discourse-cdn.com/monsterhunternow/user_avatar/community.monsterhunternow.com/djbonbon/32/83_2.png) [@Djbonbon](https://community.monsterhunternow.com/u/Djbonbon)\
**Post date:** [June 7, 2024, 10:28pm UTC](https://community.monsterhunternow.com/t/reward-after-battle-is-lost/13599/1 "2024-06-07T22:28:03Z")

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### モバイル端末情報(必須)/Mobile Device Information(Required)\*

iOS

### アプリのバージョン(必須）/App Version(Required)\*

V76.3

### 問題が発生する頻度/Frequency of the issue occurring

頻繁/Frequent

### 問題の詳細/Issue Details

I have paid for diamond and used it for duplicate the rewarded material(after kill a monster). However, I found that sometime the material is lost. I very sure it happened at least 4-5 times as I checked I’m missing 4 and then the battle I should get 4, but when I check again it still missing 4.

I’m very disappointed as I pay for it to duplicate but it turns out lost, it’s like I pay a product and then u didn’t give me the product, what can I do?? And how could you fix? 4 times I awarded that’s mean it keeps happening when I was not aware! It’ll be very frustrating .

The last time I aware that is jun 6 around 12-1:00 Hong Kong time

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**Author:** ![NianticModKIC](https://sea1.discourse-cdn.com/monsterhunternow/user_avatar/community.monsterhunternow.com/nianticmodkic/32/26375_2.png) [@NianticModKIC](https://community.monsterhunternow.com/u/NianticModKIC)\
**Post date:** [June 9, 2024, 3:14am UTC](https://community.monsterhunternow.com/t/reward-after-battle-is-lost/13599/2 "2024-06-09T03:14:30Z")

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@Djbonbon  
Thank you for reporting that the duplication of the material did not work some times.  
We will investigate this, please contact us via in-app support.  
Thank you for your cooperation.