i purchased 2 sets of layered equipment and received nothing upgradeable 🥺 please help me, does it take time to register?

[Adele938940]

改善要望は上のプルダウンメニューから改善カテゴリーをお選びください/Please select Improvements Category from the pull down menu above for submitting suggestions

on

携帯端末情報(必須)/Mobile Device Information(Required)*

Android

アプリのバージョン(必須)/App Version(Required)*

V122.0

問題が発生する頻度/Frequency of the issue occurring

毎回/Every time

その他の情報/Other Information

i purchased gems for 2 sets of gear and haven’t received any, I spent 2,000 on the ogre set and 600 on the repeated outfit to look cute and got nothing upgradeable, please please help me it’s the layered equipment purchases

[NianticModKIC]

@Adele938940
Thank you for getting in touch.
I checked, and your account is at HR10. Layered equipment becomes available starting at HR11.

Layered Equipment — Monster Hunter Now Help Center

If you still can’t use it even after reaching HR11, please contact us again.

[Adele938940]

thank you sooo much I was just coming back after making it to 11 and I got it thank you