# Email subject has "Extreme Hunter Pass" but I am subscribed to "Prime Hunter Pass"

**URL:** <https://community.monsterhunternow.com/t/email-subject-has-extreme-hunter-pass-but-i-am-subscribed-to-prime-hunter-pass/84891>\
**Category:** バグ報告/Bug Reports\
**Tags:** アプリ内サポート対応in-app-support, prime-hunter-pass, Extreme-hunter-pass\
**Created:** [September 8, 2026, 3:12pm UTC](https://community.monsterhunternow.com/t/email-subject-has-extreme-hunter-pass-but-i-am-subscribed-to-prime-hunter-pass/84891 "2026-09-08T15:12:30Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![SerAmanda](https://sea1.discourse-cdn.com/monsterhunternow/user_avatar/community.monsterhunternow.com/seramanda/32/8748_2.png) [@SerAmanda](https://community.monsterhunternow.com/u/SerAmanda)\
**Post date:** [September 8, 2026, 3:12pm UTC](https://community.monsterhunternow.com/t/email-subject-has-extreme-hunter-pass-but-i-am-subscribed-to-prime-hunter-pass/84891/1 "2026-09-08T15:12:30Z")

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### 携帯端末情報(必須)/Mobile Device Information(Required)\*

Pixel 9

### アプリのバージョン(必須)/App Version(Required)\*

V127.0-260818-1730

### 問題が発生する頻度/Frequency of the issue occurring

毎回/Every time

### 問題の詳細/Issue Details

The September email for “your Monster Hunter Now subscription will renew soon” had the incorrect pass type listed in the title.

The email title was “Upcoming Extreme Hunter Pass: Subscription Plan payment”

But I am actually only currently subscribed to the Prime Hunter Pass. The email body text is correct.

### その他の情報/Other Information

N/a

### 画像、動画ファイル添付(最大30MB)/Attach screen shots, video files(Max30MB)

 ![1416.png](https://us1.discourse-cdn.com/monsterhunternow/original/3X/e/1/e1591dd29838c70e659a7a0fffaf25cdc6185d96.png)

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<div class="post-metadata">

**Author:** ![ScopelyExpModKKI](https://sea1.discourse-cdn.com/monsterhunternow/user_avatar/community.monsterhunternow.com/scopelyexpmodkki/32/26378_2.png) [@ScopelyExpModKKI](https://community.monsterhunternow.com/u/ScopelyExpModKKI)\
**Post date:** [September 9, 2026, 12:36am UTC](https://community.monsterhunternow.com/t/email-subject-has-extreme-hunter-pass-but-i-am-subscribed-to-prime-hunter-pass/84891/2 "2026-09-09T00:36:35Z")

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@SerAmanda  
Thank you for reaching out and we apologize for any confusion caused by this.

To ensure your account details and current subscription status, please reach out to us directly through the in-app support.

Thank you for your cooperation and understanding.