# complete freeze during hunt

**URL:** <https://community.monsterhunternow.com/t/complete-freeze-during-hunt/52295>\
**Category:** バグ報告/Bug Reports\
**Tags:** lag, bug-report, サポート対象外端末Device-CPU-not-enough\
**Created:** [November 3, 2024, 8:12pm UTC](https://community.monsterhunternow.com/t/complete-freeze-during-hunt/52295 "2024-11-03T20:12:03Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![Luckyhero7](https://sea1.discourse-cdn.com/monsterhunternow/user_avatar/community.monsterhunternow.com/luckyhero7/32/3244_2.png) [@Luckyhero7](https://community.monsterhunternow.com/u/Luckyhero7)\
**Post date:** [November 3, 2024, 8:12pm UTC](https://community.monsterhunternow.com/t/complete-freeze-during-hunt/52295/1 "2024-11-03T20:12:03Z")

</div>

### 改善要望は上のプルダウンメニューから改善カテゴリーをお選びください/Please select Improvements Category from the pull down menu above for submitting suggestions

on

### 携帯端末情報(必須)/Mobile Device Information(Required)\*

moto g 5G - 2023

### アプリのバージョン(必須）/App Version(Required)\*

latest update for North America

### 問題が発生する頻度/Frequency of the issue occurring

毎回/Every time

### 問題の詳細/Issue Details

During hunt, game completely freezes and attacks and monster won’t move. Still have control of avatar aim if manual aim is active. can still exit and drink potions.

### その他の情報/Other Information

Game will sometimes lag extremely hard when this happens

### 画像、動画ファイル添付(最大30MB)/Attach screen shots, video files(Max30MB)

 ![Screenshot_20241103-140222.png](https://us1.discourse-cdn.com/monsterhunternow/original/2X/f/f212dafce3151d9749bb5b5fc3463767760d52c4.jpeg)

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<div class="post-metadata">

**Author:** ![ScopelyExpModKKI](https://sea1.discourse-cdn.com/monsterhunternow/user_avatar/community.monsterhunternow.com/scopelyexpmodkki/32/26378_2.png) [@ScopelyExpModKKI](https://community.monsterhunternow.com/u/ScopelyExpModKKI)\
**Post date:** [November 4, 2024, 1:39am UTC](https://community.monsterhunternow.com/t/complete-freeze-during-hunt/52295/2 "2024-11-04T01:39:45Z")

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@Luckyhero7  
Thank you for reaching out.

After investigating the Android smartphone model you reported, we were able to confirm that the CPU of your smartphone is not supported by Monster Hunter Now (Snapdragon 855 or higher).  
Therefore, even if you were able to play Monster Hunter Now, it may not function properly.

When a technical issue occurs, we are not able to provide support on the unsupported device, even if you were able to start playing the game on the same device.  
To learn more, please visit our Supported Devices article .

> **[Supported Devices — Monster Hunter Now Help Center](https://niantic.helpshift.com/hc/en/39-monster-hunter-now/faq/3939-supported-devices/)**
>
> Android Devices that are Play Protect certified Android 7 or higher, 64 bit CPU: Snapdragon 855 or higher However, when using a device equipped

Thank you for your understanding.